Contacting us is quick and easy. One call on 13 13 83 is all it takes to activate one of the premier service organisations in Australia. All of our friendly and helpful phone operators can assist with a wide range of enquiries including;

• Service technician requests
• General enquiries with regard to your machine or account
• Base level over the phone help
• Consumable orders of items such as toner and paper.

For service requests, the phone operator will log the details of your call into the computer before dispatching the nearest Service Engineer. We strive to achieve an average response time of 4 hours - from the time the call is made to when the technician walks through the door, if the equipment is located within our areas of operation.

• Service and Support Request Form

The hours of operation of the call centre are Monday to Friday 0800 - 1700 local time. An after hours voice mail system is available and these requests will be actioned at the commencement of the next working day.

InfoLine Help Desk: or fax on 1800 635 717.

Technician Training

When you purchase a Canon copier, printer or fax machine, you can be confident in the fact that we have fully trained technical and support staff to back you up.

Continuous and comprehensive service engineer training ensures that you receive excellent support for your copier, printer and fax systems. Did you know that all Canon service engineers receive an average of 15 to 20 days of formal training per year? This means that our service engineers will solve at least 90% of customer problems on the spot without the need to return for a second visit.

Each Service Engineer covers a broad range of products, so each has the comprehensive knowledge needed to get your copiers, faxes and/or printers running perfectly again - fast. Canon's National Service Training group is also an Official Microsoft Certified Training Centre, so you can be confident that our engineers are trained to a level that is recognised by Microsoft.

Customer Training

On-site customer training is the first service available after our customers' copiers are installed. A specialist Canon Customer Training Officer will provide a training session for selected stand-alone and connected B&W and Colour copiers. Our friendly customer training officers will instruct all personnel in normal operating procedures, simple maintenance such as toner replacement, and how to rectify jams and avoid difficulties.

Interface Support Services

At Canon, we recognise that designing, manufacturing and delivering high quality hardware systems is only part of the value we can offer you. We understand that Network Interface support is just as vital to your productivity and efficiency, so we have a team of Service Engineers that are dedicated to providing a high level of Network Interface support.

Thorough testing and analysis procedures ensure that Network Interface solutions are certified and are of an extremely high standard.

Network Consultant Services

The Network Consultant Group is a specially developed team whose task is to ensure you gain maximum productivity and return on investment from your Canon equipment. To achieve this, the Network Consultant Group offers you the following quality business services:

• Network analysis (LAN or WAN)
• Application analysis including workgroup and workflow
• Equipment recommendations
• Hardware/software solutions
• Configuration management
• Configuration control
• Certified hardware/software engineers
• Project Management
• Facilities Management
• Application Implementation

Canon's Network Consultants will help you fully understand your needs by evaluating current usage of facilities, studying office workflow, detailing current costs and mapping the location of all multi-function devices. The result is a total solution, which ensures you benefit from cost savings, gains in staff productivity, effective placement of equipment and suitable equipment for various tasks.

Business Parts & Components

All Canon Service Engineers carry a personal stock of commonly used parts and are backed up by Canon's huge National Warehouse that stocks over $8 million in parts. This means that you will receive prompt, quality service every time you log a service call.