Create a Repair Form


* Denotes required field
Company  (if applicable)
Title *
First Name *
Last Name *
Address 1 *
Address 2 *
Suburb *
State *
Post Code *
Phone *
Mobile
Email
Canon Product Model *
Serial *
Is this for a warranty repair?     
Please ensure that you include a copy of your original purchase receipt and warranty card for warranty service, otherwise a quote will be issued.
Date of Purchase *
Open the calendar popup.
Accessories included? *  
  Note - Please ONLY include accessories related to the problem you are having.
Accessories *
 
 
 
 
 
Problem Description *

Important! Canon cannot be held responsible for equipment that is damaged or lost in shipping. Therefore, we strongly advise that you follow these instructions carefully.

Instructions:

  1. Print and complete this form (or complete online & print).
  2. Secure your equipment carefully in a cardboard box with suitable packing material to ensure proper protection during shipping. It is not advisable to send equipment in an envelope.
  3. Include this form and any applicable warranty documentation in the box.
  4. Select a courier that provides tracking information for the package.
  5. Ship your package to:

    Courier:

    Post:

    Canon Camera Repairs
    Receiving Dock
    1 Thomas Holt Drive
    NORTH RYDE, NSW 2113

    Canon Camera Repairs
    P.O. Box 343
    NORTH RYDE, NSW 1670

    Note - Courier deliveries only: This address is not a customer facing premises.


  6. You will receive a Goods Received Document in the post or via email. Please check the accuracy of the information supplied and advise us immediately of any changes.
  7. Please take the time to thoroughly read your instruction manual in order to rule out any user error prior to sending your product in for service, as a minimum charge of $50.00 Inc. GST applies to all rejected, out of warranty repairs and no-fault-found assessments. This excludes a return shipping cost of $14.30 Inc. GST where applicable.
 
 
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