Counterfeit Products

Thank you for using Canon products.

We are aware that there are some batteries available in the market place which fraudulently display the Canon logo and other trademarks, even though they have not been designed, produced, nor licenced by Canon. Counterfeit versions of Canon lithium-ion battery packs and battery chargers, which the counterfeiters intend to be used with Canon digital cameras and Canon video camcorders, are also in circulation on various internet auction sites.

In many cases, counterfeit batteries and chargers are not equipped with protective devices. When they are used or charged, they can cause abnormal heat generation, leakage, ignition, rupture, and other malfunctions in the products they are used with.

These types of incidents have been investigated by Canon and it has been determined that counterfeit products were the DIRECT cause of the malfunction. In the worst case, not only could cameras and video camcorders in which these counterfeit products are used be damaged, but fire, burns, blindness and other serious accidents and injuries could occur.

For your safety, we strongly recommend the use of Canon-brand genuine battery packs and battery chargers, which are designed with safety in mind and are equipped with protective devices to avoid excessive heat, both while the camera is operating and during charging. We urge our customers to recognise, and not to use, counterfeit battery packs and battery chargers.

Canon’s genuine lithium-ion battery packs have a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information. (See the following images for the labels.)

Additionally, the imprinting of logos and descriptions on counterfeit batteries is often blurry and not distinct, when compared to genuine Canon-brand accessories (see example below).

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine lithium-Ion batteries and/or battery chargers, including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries and/or chargers, especially through internet auctions.

Canon’s Genuine security label with hologram

Note: The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed and is difficult to imitate.

Genuine product	Counterfeit product
Sample of a genuine Canon battery (LP-E6) and a counterfeit battery
The font for the Canon logo is thin	The font for the Canon logo is bold
With engraved marks/Electrode (+/-) section is narrow	With no engraved marks/Electrode (+/-) section is wide
NB-4L (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
Genuine product	Counterfeit product
NB-5L (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
NB-7L (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
Genuine product	Counterfeit product
BP-511 (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
LP-E5 (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
LP-E8 (below): The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.
Genuine product	Counterfeit product
Sample of a genuine Canon battery charger (CB-2LX) and a counterfeit battery charger
Sample of counterfeit compact power adapters (CA-590): Appearance shape is different obviously
CA-590E (below): Appearance shape is different obviously.

For more information on counterfeit batteries, you can access the Notice Concerning Counterfeit Battery Packs on the Camera & Imaging Products Association (CIPA) website.

What do I do if I think I've purchased a counterfeit Canon product?

Please contact Canon directly on:
Australia - 13 13 83
New Zealand - 0800 222 666