Warranty & Service Packs

Your purchase of any Canon product* within Australia or New Zealand which is distributed by Canon Australia or Canon New Zealand is covered by Canon's warranty^.

To make a warranty claim you will need to provide proof of purchase. You can register your Canon product online via MyCanon, or you can post in a completed warranty card (supplied with your product).
*excludes most business products (imageRUNNER & iR-ADV devices, Production Printers, Dream Labo), and business product accessories, including software solutions.

How to register your product via MyCanon

  • Login to or join MyCanon
  • Add new product to your Shelf (Manage My Shelf)
  • Complete all details of the Product Registration form
  • You have the option of including a scan of your original proof of purchase.

For further enquiries about Warranties or On-site Service and Support please call 13 13 83

Want extra protection for your Canon product?

Care PackThen the Canon Care Pack is for you! With Canon Care Pack you get:

  • Product replacement for up to three years
  • Free no-hassle shipping
  • Transferable cover

With the Canon Care Pack you will have that extra peace of mind knowing that your Canon product is protected*

Canon Care Pack $RRP Value Eligible Products
Care Pack 1 (Light Blue) $59 Covers Canon product purchased to the value up to $499.99
Care Pack 2 (Grey) $99 Covers Canon product purchased to the value between $500.00 - $999.99
Care Pack 3 (Dark Blue) $199 Covers Canon product purchased to the value between $1000.00 - $1999.99
Care Pack 4 (Black) $299 Covers Canon product purchased to the value between $2000.00 - $2999.99

What do I do next?

  1. Read and agree to the Terms and Conditions
  2. Purchase your appropriate Care Pack (Care Packs will be available for purchase in retail stores and online through Canon Store from mid July, 2012) 
  3. Register the Care Pack within 14 days of purchase

For further enquiries about Canon Care Pack and Support please call 13 13 83

*The Care Pack excludes Laser Beam Printers, Multi-Function Laser Printers, accessories and consumables. Care Pack does not cover accidental damages. Only valid with Canon Australia Pty Ltd products.