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Tuesday 26 April, 2011
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To Users of the EOS 7D Digital SLR Camera

With the EOS 7D digital SLR camera, there are rare cases where a phenomenon in which movie files cannot be opened occurs when shooting movies repeatedly with specific CF cards. Or when shooting still images repeatedly, there are rare cases where a phenomenon in which errors regarding communication with the CF card could be displayed.

Thank you for using Canon products.  

With the EOS 7D digital SLR camera, there are rare cases where a phenomenon in which movie files cannot be opened occurs when shooting movies repeatedly with specific CF cards. Or when shooting still images repeatedly, there are rare cases where a phenomenon in which errors regarding communication with the CF card could be displayed.

We sincerely apologize for any inconvenience caused to customers who use this product. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.


Phenomenon

With specific CF cards, when shooting movies repeatedly, there are rare cases where a phenomenon in which the movie files taken cannot be opened occurs. Or when shooting still images repeatedly, there are cases where a phenomenon in which errors regarding communication with the CF card could be displayed.


Affected Product

The EOS 7D Digital SLR Camera


Market Support

We are releasing new firmware (Version 1.2.5) that incorporates countermeasures for this issue. Please download the new firmware from the following Web site. Please note that the firmware being released this time incorporates a few improvements and fixes in addition to the phenomena described above.  



Contact Information for Inquiries

Canon Australia
Services & Support 13 13 83 (Local call)

Canon New Zealand
Customer Care 0800 222 666