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Thursday 24 October, 2013
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To All Users of the Canon Battery Pack LP-E6 and the Canon Battery Charger LC-E6

Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D,
EOS 60D, EOS 60Da.

Thank you for using Canon products.

Due to the specifications of Canon Battery Charger LC-E6, there are instances in which the charger’s orange lamp will blink rapidly when charging of the Canon Battery Pack LP-E6 is attempted for the first time following purchase or after the battery has been left unused for a long period of time. This document provides a procedure to follow if experiencing this issue.

Affected Products

Canon Battery Pack LP-E6 when used with the Canon Battery Charger LC-E6.
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D,
EOS 60D, EOS 60Da)

Symptom

In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.

 

Battery Condition

 

Charge Lamp

Colour

Indicator

Standby for charge

 
Orange

Blinks once per second

Communication error

Blinks rapidly

0 – 49%

Blinks once per second

50 – 74%

Blinks twice per second

75% or higher

Blinks three times per second

Fully charged

Green

Lights up

Battery Condition Charge Lamp
Color Indicator
Standby for charge Orange Blinks once per second
Communication error Blinks rapidly
0 – 49% Blinks once per second
50 – 74% Blinks twice per second
75% or higher Blinks three times per second
Fully charged Green Lights up

Procedure

This situation (rapid blinking of the orange lamp) may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased.
If this occurs, please follow the procedure below.

  1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
  2. Wait for 20 seconds.
    1. Under normal circumstances, during this time the lamp will slowly blink orange (once per second) and charging of the battery will begin. Please continue to charge the battery until the charger’s lamp lights up green which indicates a full charge.
    2. If charging is impossible, during this time the charger’s lamp will rapidly blink orange. Please move on to Step 3 of this procedure.
  3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
  4. Wait for 10 seconds.
  5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
  6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
  7. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.

Use of non-genuine Canon Battery Packs

The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

For further information please contact:

Canon Australia Services & Support 13 13 83 (Local call)

Canon New Zealand Customer Care 0800 222 666