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Managed Services
Assessment Services
Installation Services
Managed Print Service
On-Site Management
Our Support Services ensure your staff are properly trained to use their Canon document hardware and software to its full potential, and guarantees they have the back-up they need to maintain productivity.
Customer Training
The Canon Customer Training Team offers a wide variety of training programs that ensure your staff are confident in the use of their hardware and software and obtain maximum benefit from them.
Each training program is conducted by a specialist Canon Training Officer in an individual or group setting. For convenience, all programs are available in a face-to-face or web-based format, and can be customised to suit particular department or group requirements.
As an example, our standard hardware training includes instruction in regular operating procedures, basic maintenance such as correct toner replacement and simple problem solving such as rectifying misfeeds.
Dedicated Helpdesk
This service offers you the convenience of a dedicated helpdesk team within the Canon Customer Care Centre. It provides the advantages of professional helpdesk support for your staff, with a specific knowledge of your organisation's equipment, processes and service requirements.
Our helpdesk teams are based locally so you can be certain that your staff receive a fast and appropriate response to their requests.
The service includes dedicated email and telephone contacts, as well as call jeopardy management. In addition, we can design a helpdesk system that integrates with your own or a third-party's helpdesk procedures.
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