The Return Materials Authority (RMA) form is required for reseller credit claims of Canon consumer products. This form is only for use by authorised Canon resellers. Customers seeking a refund or replacement of a Canon product should return the product/s to the point of purchase within 14 days of purchase**.

To obtain an RMA and to arrange collection of goods, please complete Return Materials Authority form, ensuring that all mandatory fields are completed correctly. We MUST have the correct Store PICK UP ADDRESS and Canon Invoice Number to process the RMA.

Once your claim form is submitted, you will receive notification and authorisation within 2 working days. You will receive an Authority form which must be attached to the products for collection. Once products are collected from your store and received by Canon, your credit claim will be finalised. All return stock will be credited only.

**The DOA period for Canon consumer Printers, Scanners, All-in-One printers, Copiers, Consumables, Digital cameras, Digital Video Cameras & Film Cameras purchased within Australia is 14 calendars days from the Date of Purchase. Canon consumer products purchased in Australia carry a 12 month manufacturer's warranty covering any manufacturing fault.

• RMA Application Form
  
• Return Materials Authority Policy
  

Canon Australia will arrange pick-up of the product/s once return application has been approved. You will receive approval notification within 2 days via Fax or Email. All approved RMAs will be picked up within 7-14 days by AIR ROAD. Products must be placed in a box with suitable packing material.
Products not packed suitably in a box will not be accepted.

For all RMA enquiries please contact Canon

Email: rma@canon.com.au
Fax: 02 9805 2110
Phone: 02 9805 2631 Stores H to P, All RLO Stores
Phone: 02 9805 2717 Stores A to G, Q to Z (also Ingram Micro)