Canon Care Pack

In relation to goods supplied in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, please see here

If you also want extra protection for your Canon products, then our Canon Care Pack will offer you the added peace of mind you need. You will receive:

  • Product replacement for up to three years
  • Free no-hassle shipping
  • Transferable cover

You can get your Canon Care Pack from Authorised Canon Resellers or by visiting the Canon Store.

Registration process

After purchasing the Canon Care Pack1, consumers need to register the Care Pack within 14 days of purchase online at or alternatively email or post the registration form with the unique code supplied and copies of both product and Care Pack receipts. The Canon Care Pack then comes into force from the date of registration2.

Claims process

To make a claim against the Canon Care Pack, customers can contact Canon Customer Support on 13 13 83 available Monday to Friday from 9am to 5pm (excluding Australian public holidays). Customers can also locate their nearest Canon Service Counter or Customer Care Provider here.

1. The Canon Care Pack does not cover the following products:

  • Products imported from overseas and not distributed by Canon Australia (known as “grey market” or “parallel import” products)
  • Projector lamps
  • Single-function and multifunction Laser Beam Printers
  • Consumables (ink and toner), print heads, drums, lamps, cartridges and paper
  • Scanner rubber rollers
  • Software

2. Registration must be completed within 12 months of the purchase date.

View the Terms & Conditions

  • Canon CarePack

    Care Pack 1 (Light Blue) - $59

    Covers Canon product purchased to the value up to $499.99.

  • Canon CarePack

    Care Pack 2 (Grey) - $99

    Covers Canon product purchased to the value between $500.00 - $999.99.

  • Canon CarePack

    Care Pack 3 (Dark Blue) - $199

    Covers Canon product purchased to the value between $1000.00 - $1999.99.

  • Canon CarePack

    Care Pack 4 (Black) - $299

    Covers Canon product purchased to the value between $2000.00 - $2999.99.