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  • Azure Platform SME

    Azure Platform SME
    09/04/2020

    About us
    As part of the Canon Business Services, Harbour IT is a market leader in cloud and managed services offerings for Australian organisations. We pride ourselves on being flexible and personable in creating specifically tailored solutions designed to help our customers achieve their business goals. We provide mid-market Australian businesses with world-class IT solutions that increase operational efficiencies and productivity, helping them to succeed in highly competitive environments.

    Our partnerships extend to the world’s leading technology providers, and as part of the Canon group of companies, Harbour IT has access to global backing and complementary commercial services that enable us to help solve any business IT challenge. Dedicated to the future of Australian business, we will continue to invest in the three things that drive our success: our people, our technology and our customer relationships. Customer Service Excellence is the Core of our Business.


    The role
    The Azure Platform SME will be part of the Cloud Centre of Excellence. The SME will be responsible for supporting our business with Azure On-Prem stack built on HP integrated hardware as well as the Azure Public service offering. 

    This will be a critical role within our wider cloud and network team, as they will help develop the products and features set that drives the  services delivered by Harbour IT. You will be required to write and maintain as built (HLD) and LLD (low level design) documents. You will also be a consultant to the technical sales team in designing and delivering customer service solution across the wider infrastructure practice to provide IAAS.


    Responsibilities

    • Contribute to the Cloud & Digital strategy in its architecture and design to support the future business direction, capability and adaptation of the cloud throughout the organisation.
    • Provide expertise regarding Cloud Implementation for both infrastructure and applications in Microsoft Azure services.
    • Provide expertise to the technical Sales engineers on best practice cloud architecture to design IAAS services for the customers, especially around azure cloud offerings.
    • Drive CI/CD architecture principals around the cloud services delivery and operations including automation to provide a seamless service across the Azure service offerings.
    • Develop and maintain automation scripts for build, test, deployment of the applications and the setup of their computing platforms
    • Driving continues improvement and lifecycle management across the azure service offering to drive delivery and operational maturity including driving self-healing target state.
    • Implementing Monitor and report tools to help manage spending and cost for the infrastructure and services provided by Harbour IT to customers.
    • Managing day to day operational escalations and vendor management for infrastructure incidents.
    • Excellent working understanding of ITIL process to manage incident, change and Problem management.


    About You
    We are looking for someone with a minimum of 5 years in enterprise infrastructure engineering with a minimum of 2 years of MS Azure infrastructure service implementation.  

    The ideal candidate will have solid understanding of security and governance requirements around running infrastructure in the Cloud, and have excellent written and oral communication skills.

    We want to see experience in setting up cloud enterprise infrastructure service platform is desirable, or at least working in enterprise environment to manage cloud as an infrastructure service is required. We want to see experience in setting up applications in cloud and understanding  network and security requirements to design services according to requirements.

    A strong understanding of Azure cloud infrastructure and stack of services for IT service delivery and infrastructure (VM, SQL, VNET, User defined routes, Azure Site Recovery, Traffic Manager, Azure Automation, Storage, ARM Templates, Azure Load balancer, API Gateway, Functions, Logic Apps, and Azure AD) is essential

    Extensive knowledge about API designs and use to integrate services as well as a working  understanding with CI/CD tools such as VSTS or equivalent 

    Experience in setting up cloud enterprise infrastructure service platform is desirable, or at least working in enterprise environment to manage cloud as an infrastructure service is required.

    Flexibility to work after hours when and if required 


    At Harbour IT we can offer you a rewarding culture that values you, focuses on your career progression, and makes you an integral part of our success. To become part of our team please apply online now. Successful applicants will be notified of next steps. These opportunities are only open to those with full Australian Work Rights.   Due to the high volume of applications we will only be contacting shortlisted candidates.

    Harbour IT believes in the power of an inclusive and diverse workforce. We encourage people from all backgrounds to apply including Aboriginal and Torres Strait Islander people. We are an equal opportunity employer, and all applicants will be considered regardless of sexuality, religion, colour, ethnicity, gender identity or parental status.

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  • Infrastructure SME

    Infrastructure SME
    09/04/2020
    About Us
    As part of the Canon Business Services, Harbour IT is a market leader in cloud and managed services offerings for Australian organisations. We pride ourselves on being flexible and personable in creating specifically tailored solutions designed to help our customers achieve their business goals. We provide mid-market Australian businesses with world-class IT solutions that increase operational efficiencies and productivity, helping them to succeed in highly competitive environments.

    Our partnerships extend to the world’s leading technology providers, and as part of the Canon group of companies, Harbour IT has access to global backing and complementary commercial services that enable us to help solve any business IT challenge. Dedicated to the future of Australian business, we will continue to invest in the three things that drive our success: our people, our technology and our customer relationships. Customer Service Excellence is the Core of our Business.

    About the Role
    With continued growth across Harbour ITs Cloud Infrastructure services we have a great opportunity for a Cloud Infrastructure SME to help drive true hybrid Cloud strategy

    You will be responsible for driving maturity and transformation across both private and  public cloud infrastructure service offering. There will be some work required initially to standardise and drive operational maturity across this environment and then drive self-service and automation through virtualisation

    This position will require a self-starter who has solid experience in maintaining and managing a complex enterprise environment. This is a rare opportunity for a driven individual to take on the challenge and really set the pace to help drive the strategy for the infrastructure platforms in their remit.

    Responsibilities include:
    • Technical ownership of Storage compute & Backup platform (Netapp, Pure storage, Rubrik, Cisco, Vmware, veem, backup and Azure infrastructure services)
    • Design, maintain and build the Management systems for across the infrastructure stack
    • Level 3 Escalation point for both project and operational issues and product related issues
    • Lead to manage infrastructure incident and the critical operational issues 24X7 as required.
    • Set up and Manage Capacity Planning and Release Management of the Compute, Storage and Backup platforms – drive and execute necessary Software and Firmware upgrades within Change control process.
    • Proactive management and maintenance of the environments including working with the vendors to manage EOL and SOL, with Lifecycle plan for the environment at least 1 calendar year ahead,
    • Provide operational and strategic direction for the Cloud Virtualisation & Storage environment
    • Manage Incidents and request to SLA and without compromising quality of delivery.
    • Delivering projects both in and out of hours that relate to Compute, Storage and Backup where Infrastructure delivery requirements are identified.
    • Vendors Liaison – Manage technical escalation, project delivery, Interoperability, bug scrub and technical roadmap with vendors for the platforms
    • Drive innovation and look at opportunities to drive self-service and automation for internal provisioning and customer self-service
    • Drive adoption of storage and backup Management Systems and lead Standardization of technology and technical processes
    • Meet and Exceed Infrastructure uptime availability.
    • Be a technical advisor to Delivery and /Pre-sales for new business opportunities as required.

    About You:
    We are looking for someone with at least 8 years’ experience in Storage & Backup design, delivery and management with at least 2 years focused public and private cloud. We need solid experience in complex compute, Storage & Backup management.

    You need to have knowledge of Business continuity / Disaster recovery services across private and public cloud environments and managing complex virtual environments with mission critical applications.

    We want to see evidence of working in enterprise environment to manage cloud as an infrastructure service and if this includes setting up cloud enterprise infrastructure service platform it would be an advantage.

    Someone that has scripting skills (Python, PowerShell) and / or ITIL certified would be highly regarded.
    This role will involve flexibility with work hours which may include after hours availability so please consider this when applying

    At Harbour IT we can offer you a rewarding culture that values you, focuses on your career progression, and makes you an integral part of our success. To become part of our team please apply online now. Successful applicants will be notified of next steps. These opportunities are only open to those with full Australian Work Rights

    Harbour IT is committed to the principles of the Anti-Discrimination, Equal Employment Opportunity, WHS and Privacy Acts and amendments.

     
     
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