Toyota puts customers first with Canon MFDs and Therefore

Frankston Toyota Puts Customers Front and Centre with Canon MFDs and Therefore

When Frankston Toyota decided to improve its customer experience by enhancing document management, it called on Canon.

“Details relating to loan agreements, test drives and service history all existed somewhere, but in separate areas which could be difficult to access, if at all,” said Richard Rhodes, Head of ICT.

Installing Canon multifunction devices using Therefore was an important step towards Frankston Toyota’s vision of becoming totally paperless.

Now, with deal packs and service records scanned directly into the system, customers have an immediate digital footprint, which importantly becomes the basis from which all future interactions flow.

And Therefore’s ‘building block’ structure means scaling up to meet Frankston Toyota’s evolving document management needs will be easy.

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