Frequently Asked Questions Regarding the Canon Store Closure

1 September 2020

When is the Canon Store closing?
Canon Australia will be ceasing the operation of its online direct to consumer marketplace - Canon Store - for the foreseeable future, effective from 30 September 2020.

When is the latest date I can get my order in via the Canon Store?
Canon Store will stop taking product orders on 30 September 2020.

Why is the Canon Store closing?
The Canon Store was launched in 2011 as an ecommerce platform designed to expand online shopping options for local consumers. Fast forward to 2020, the unprecedented challenges currently facing the Australian market has seen Canon Australia re-examine the best way to help consumers access our products, services and support. As a result, we are proudly streamlining our efforts in supporting local retailers to drive competition in the local market and bring you the best value product offers, promotions, services and experiences possible.

What happens if I have an active Canon Store gift card or voucher?
Active Canon Store gift cards and vouchers can be applied to purchases and used in conjunction with eligible offers on the Canon Store until 30 September 2020. Please contact Canon Australia via store@canon.com.au to discuss how you can redeem any non-expired gift cards or vouchers beyond this date.

What happens if I have an active Canon Store promotional code?
Canon Store promotional code and discount offers are valid until 30 September 2020. Please contact Canon Australia via store@canon.com.au if you have questions about a current promo-code that may be affected. Canon Store codes will not be transferable to other retailers or offers.

What if the product I want is not currently in stock on the Canon Store?
The Canon Store will no longer accept payment for products on backorder and will no longer add consumers to waitlists for out of stock product. We encourage you to look to local retailers for available stock.

I currently have a product on backorder, will it disappear?
Products on backorder will continue to be filled for stock scheduled to arrive before 30 September 2020. Canon will directly contact consumers with orders scheduled to arrive after this date to arrange a refund or support via a local retailer.

Will purchases made before 30 September 2020 still benefit from the Canon Store’s current purchase promises?
Yes, purchases made on the Canon Store prior to the last order date, will still receive free shipping and will be covered by the Canon 14 Day Peace of Mind return policy. Canon Australia’s unique 5-year local warranty for Mirrorless, DSLR, Digital Video Camera & Lens products is unaffected by the Canon Store closure and will continue to be supported for purchases made at authorised Canon sellers.

How will I access Canon product special offers, promotions and deals moving forward?
Canon Australia will continue to work closely with local retailers to bring you the best possible value in the local marketplace. Canon will also support local retailers in bringing hands-on product experiences to consumers as well as pre-sale offers for new product launches. To stay up to date with the latest product offers, experiences and news, we encourage you to continue your subscription to the Canon InFocus newsletter.