Building your 2020 ICT strategy

2nd September 2016, 09:24pm

With global competition becoming fiercer and more dynamic, the pressure is on IT professionals to build a comprehensive ICT strategy for 2020.


Developing a comprehensive ICT strategy as a key component of an organisation’s long-term plan will help ensure smart growth that is both dynamic and future-proof. ICT planning and investment in the lead up to 2020 should be part of a holistic vision for your company’s technology needs and objectives. Technology needs to be viewed as a premium service that helps to deliver specific business outcomes, underpinned by a robust and efficient infrastructure.

The fundamentals of ICT strategy

Getting the fundamentals right will ensure a stabilised and reliable ICT environment, improved company-wide servicing and long-term sustainability. The first step is to decide who is responsible for ICT planning and decision making and then determining the overall ICT vision and direction for your organisation.
Developing a comprehensive summary of your current ICT needs will enable the decision makers to identify the key issues that need to be addressed, which will help realign priorities for your 2020 plan. Importantly, an ICT plan needs to outline and analyse the objectives of each specific initiative, whether it’s reducing costs or improving service delivery. From this, the necessary resources and IT solutions can be both identified and allocated, as well as the proposed budget and realistic time frames for each initiative.

Reducing inefficiencies

An effective ICT strategy will enable smarter growth and reduce inefficiency. In Australia, IT and business leaders still have a long way to go in order to achieve this goal. 

By implementing a strategic approach to ICT procurement and management, IT leaders can introduce a company-wide framework of common information standards and encourage effective engagement of ICT services.

This includes:
• A responsive, transparent strategy that is targeted to the specific business needs of the organisation.
• A sustainable, flexible and innovative approach to both the delivery and implementation of new technologies.
• Taking advantage of automation, virtualisation, mobile and cloud-based technologies to provide more agile and efficient processes.

An ICT plan also needs to identify any risks associated with current and future processes and determine what can be done to minimise those risks. It’s also important to remember that an ICT plan does not operate in a silo – it needs to work seamlessly with other long-term organisational plans.

Getting priorities right

As we enter a phase of increased big data management, a successful ICT strategy may rest on an organisation’s ability to adapt and improve critical platforms to meet these demands. For an ICT strategy to take full effect in the lead up to 2020, it needs to be elevated to one of an organisation’s highest priorities and play an integral part in the business decision-making process.

Organisations must be both flexible and adaptable to respond to emerging technologies and maintain a competitive edge. Organisations need to be able to work towards a common goal from the top down. This requires key decision makers to be open to emerging solutions and trends, which will inevitably arise as the technology space and IT solutions evolve. 

Driving the delivery of better ICT investment will require organisations to maintain a high-level strategic overview of ICT performance across the board and monitor the progress and outcomes of strategic projects.

Developing a holistic view of your ICT investment will improve collaboration, reduce duplication and ultimately have a significant impact on your bottom line.

To find out more about building an effective ICT strategy and the right IT solutions for your business, download our free white paper.

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