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PIXMA MP240 Support
FAQs & troubleshooting

An Error Code Is Displayed on the LED

Content Id: 8200169800


Issue

Alarm Lamp Flashes Orange

When a machine error occurs, the Alarm lamp is lit orange and E and number (error code) are alternately displayed on the LED. Check the error code displayed on the LED and take the appropriate action to correct the error.

* Depending on the error occured, the Alarm lamp is not lit.

Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately

When the Power and Alarm lamps flash alternately as shown below, and P and number (error code) are alternately displayed on the LED, an error requiring servicing might have occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the power cord of the machine back in, and then turn on the machine.

If the problem is not resolved, contact your Canon service representative.

Cause and solution

E, 2

The machine is out of paper. / Paper does not feed.

Reload the paper on the Rear Tray correctly and press the Black or Color button.

Caution

Always load paper in the portrait orientation (A). Loading paper in the landscape orientation (B) can cause paper jams.

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" X 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see "Media Types".
You can use general copy paper. When printing on both sides, we recommend Canon's Super White Paper. For the page size and paper weight you can use for this machine, see "Media Types You Can Use".

1. Flatten the four corners of paper before loading it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

2. Prepare for loading paper.

(1) Open the Paper Support, raise it, then tip it back.

(2) Open the Paper Output Tray gently, and open the Output Tray Extension.

3. Load paper.

(1) Slide the Paper Guides to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(2) Slide the Paper Guides to align them with both sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

Caution

Do not load higher than the Load Limit Mark (A).

The machine may make operating noise when feeding paper.

Caution

After loading paper

When printing with the Photo Index Sheet, make sure that the size and type of the loaded paper match those specified in Page size/Media type on the Photo Index Sheet.
When copying without using a computer, select the size and type of the loaded paper on the Operation Panel. See "Copying".
When printing with a computer, select the size and type of the loaded paper in Page Size (or Paper Size) and Media Type in the printer driver. See Printing Documents (Windows) or Printing Documents (Macintosh).
Loading Paper

Cause and solution

E, 3

Paper jam.

If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the Black or Color button.

Paper Jams

Cause and solution

E, 4 / E, 5

The FINE Cartridge cannot be recognized.

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon service representative.

Cause and solution

E, 7

FINE Cartridge is not installed in the correct position.

Make sure that each FINE Cartridge is installed in the correct position.

When FINE Cartridges run out of ink, follow the procedure below to replace them.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

(A) Electrical contacts

(B) Print head nozzles

To maintain optimal print quality, we recommend the use of specified Canon brand FINE Cartridges. Refilling ink is not recommended.
If you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE Cartridges removed.
Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the machine will not be able to inform you when to replace the cartridges properly.
To maintain optimal print quality, install FINE Cartridges in the machine within the date indicated on the package box. And also use FINE Cartridges within 6 months of first use. (We recommend you to put down the date when installing them.)

Caution

If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the machine's performance. When ink has run out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray.

2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C). The FINE Cartridge Holder moves to the replacement position.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the machine with a dry cloth or the like.
When opening the Scanning Unit (Cover), lift it with the Document Cover closed.
Do not hold the FINE Cartridge Holder to stop or move it forcibly.
Do not touch the metallic parts or other parts inside the machine.

Caution

If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Scanning Unit (Cover).

3. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the Ink Cartridge Locking Cover.

(2) Remove the FINE Cartridge.

Caution

Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.

(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.

Caution

If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

5. Install the FINE Cartridge.

(1) Put a new FINE Cartridge in the FINE Cartridge Holder.

The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be into the right slot.

(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.

Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.

Caution

The machine cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).

If you replaced the FINE Cartridge while printing, the machine resumes printing automatically.

Caution

When setting the Scanning Unit Support back to its original position, be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.

Caution

When you start printing after replacing the FINE Cartridge, the machine starts cleaning the Print Head automatically. Do not perform any other operations until the machine completes the cleaning of the Print Head.
If ruled lines are printed with misaligned or the print head position is misaligned, adjust the print head position. See "Aligning the Print Head".
Replacing FINE Cartridge

Cause and solution

E, 8

Ink absorber is almost full.

The ink absorber is becoming full.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the Black or Color button to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the machine.)

Cause and solution

E, 9

The machine has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this machine.

A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.
Check the device connected to the machine. Printing photos directly is possible only with a PictBridge compliant device.

Cause and solution

E, 1, 3

Ink level cannot be detected.

Ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

You can check the ink status on the computer screen or with the Ink lamps on the Operation Panel.

Caution

The ink level detector is mounted on the machine to detect the remaining ink level. The machine considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide.

With the Ink Lamps on the Operation Panel

Make sure that the LED is in the standby mode. You can confirm the status of each FINE Cartridge by the Ink lamps.

(1) Alarm lamp

(2) Color Ink lamp

(3) Black Ink lamp

Color Ink lamp or Black Ink lamp lights

Ink is low. You can continue printing for a while, but we recommend you to have a new FINE Cartridge available.

Color Ink lamp or Black Ink lamp flashes, while Alarm lamp lights

If "E, 1, 6" appears on the LED, ink has run out.
If "E, 1, 3" appears on the LED, ink may have run out.

Color Ink lamp or Black Ink lamp flashes, while Alarm lamp is off

The function for detecting the remaining ink level is disabled.

With the Computer Screen

You can confirm the status of each FINE Cartridge on the printer status monitor (Windows) or Canon IJ Printer Utility (Macintosh).

(A) Check if any symbol appears on the screen.


(Ink low) 		The ink is running low. You can continue printing for a while, but we recommend you to have a new FINE Cartridge available.

Caution

An error message may appear while printing. Confirm the message and take an appropriate action.

Follow the procedure below to open each of the confirmation screens.

1. Open the printer properties dialog box from the Control Panel.

2. Click View Printer Status on the Maintenance sheet.

To confirm the FINE Cartridge information, click the Ink Details menu.

Caution

You can also display the printer status monitor by clicking Canon XXX Printer (where "XXX" is your machine's name) which appears on the taskbar during printing.

1. Open the Canon IJ Printer Utility.

2. Select Ink Level Information in the pop-up menu. To confirm the FINE Cartridge information, click Ink Details.

Checking the Ink Status

Cause and solution

E, 1, 4

The FINE Cartridge cannot be recognized.

The FINE Cartridge may not be compatible with this machine.

Install the appropriate FINE Cartridge.

When FINE Cartridges run out of ink, follow the procedure below to replace them.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

(A) Electrical contacts

(B) Print head nozzles

To maintain optimal print quality, we recommend the use of specified Canon brand FINE Cartridges. Refilling ink is not recommended.
If you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE Cartridges removed.
Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the machine will not be able to inform you when to replace the cartridges properly.
To maintain optimal print quality, install FINE Cartridges in the machine within the date indicated on the package box. And also use FINE Cartridges within 6 months of first use. (We recommend you to put down the date when installing them.)

Caution

If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the machine's performance. When ink has run out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray.

2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C). The FINE Cartridge Holder moves to the replacement position.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the machine with a dry cloth or the like.
When opening the Scanning Unit (Cover), lift it with the Document Cover closed.
Do not hold the FINE Cartridge Holder to stop or move it forcibly.
Do not touch the metallic parts or other parts inside the machine.

Caution

If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Scanning Unit (Cover).

3. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the Ink Cartridge Locking Cover.

(2) Remove the FINE Cartridge.

Caution

Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.

(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.

Caution

If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

5. Install the FINE Cartridge.

(1) Put a new FINE Cartridge in the FINE Cartridge Holder.

The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be into the right slot.

(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.

Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.

Caution

The machine cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).

If you replaced the FINE Cartridge while printing, the machine resumes printing automatically.

Caution

When setting the Scanning Unit Support back to its original position, be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.

Caution

When you start printing after replacing the FINE Cartridge, the machine starts cleaning the Print Head automatically. Do not perform any other operations until the machine completes the cleaning of the Print Head.
If ruled lines are printed with misaligned or the print head position is misaligned, adjust the print head position. See "Aligning the Print Head".
Replacing FINE Cartridge

Cause and solution

E, 1, 5

The FINE Cartridge cannot be recognized.

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Cover) and install the FINE Cartridge properly.

When FINE Cartridges run out of ink, follow the procedure below to replace them.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

(A) Electrical contacts

(B) Print head nozzles

To maintain optimal print quality, we recommend the use of specified Canon brand FINE Cartridges. Refilling ink is not recommended.
If you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE Cartridges removed.
Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the machine will not be able to inform you when to replace the cartridges properly.
To maintain optimal print quality, install FINE Cartridges in the machine within the date indicated on the package box. And also use FINE Cartridges within 6 months of first use. (We recommend you to put down the date when installing them.)

Caution

If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the machine's performance. When ink has run out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray.

2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C). The FINE Cartridge Holder moves to the replacement position.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the machine with a dry cloth or the like.
When opening the Scanning Unit (Cover), lift it with the Document Cover closed.
Do not hold the FINE Cartridge Holder to stop or move it forcibly.
Do not touch the metallic parts or other parts inside the machine.

Caution

If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Scanning Unit (Cover).

3. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the Ink Cartridge Locking Cover.

(2) Remove the FINE Cartridge.

Caution

Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.

(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.

Caution

If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

5. Install the FINE Cartridge.

(1) Put a new FINE Cartridge in the FINE Cartridge Holder.

The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be into the right slot.

(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.

Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.

Caution

The machine cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).

If you replaced the FINE Cartridge while printing, the machine resumes printing automatically.

Caution

When setting the Scanning Unit Support back to its original position, be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.

Caution

When you start printing after replacing the FINE Cartridge, the machine starts cleaning the Print Head automatically. Do not perform any other operations until the machine completes the cleaning of the Print Head.
If ruled lines are printed with misaligned or the print head position is misaligned, adjust the print head position. See "Aligning the Print Head".
Replacing FINE Cartridge

Cause and solution

E, 1, 6

Ink has run out.

Ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

When FINE Cartridges run out of ink, follow the procedure below to replace them.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

(A) Electrical contacts

(B) Print head nozzles

To maintain optimal print quality, we recommend the use of specified Canon brand FINE Cartridges. Refilling ink is not recommended.
If you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE Cartridges removed.
Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the machine will not be able to inform you when to replace the cartridges properly.
To maintain optimal print quality, install FINE Cartridges in the machine within the date indicated on the package box. And also use FINE Cartridges within 6 months of first use. (We recommend you to put down the date when installing them.)

Caution

If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the machine's performance. When ink has run out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray.

2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C). The FINE Cartridge Holder moves to the replacement position.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the machine with a dry cloth or the like.
When opening the Scanning Unit (Cover), lift it with the Document Cover closed.
Do not hold the FINE Cartridge Holder to stop or move it forcibly.
Do not touch the metallic parts or other parts inside the machine.

Caution

If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Scanning Unit (Cover).

3. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the Ink Cartridge Locking Cover.

(2) Remove the FINE Cartridge.

Caution

Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.

(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.

Caution

If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The machine may not print properly if you touch it.

5. Install the FINE Cartridge.

(1) Put a new FINE Cartridge in the FINE Cartridge Holder.

The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be into the right slot.

(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.

Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.

Caution

The machine cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).

If you replaced the FINE Cartridge while printing, the machine resumes printing automatically.

Caution

When setting the Scanning Unit Support back to its original position, be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.

Caution

When you start printing after replacing the FINE Cartridge, the machine starts cleaning the Print Head automatically. Do not perform any other operations until the machine completes the cleaning of the Print Head.
If ruled lines are printed with misaligned or the print head position is misaligned, adjust the print head position. See "Aligning the Print Head".
Replacing FINE Cartridge

Cause and solution

E, 1, 9

PictBridge compliant device is connected via a USB hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Cause and solution

E, 3, 0

The size of the original cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected.

Make sure that the original meets the requirements and is correctly loaded on the Platen Glass.
Check the position and direction of the original loaded on the Platen Glass.

Cause and solution

E, 3, 1

The machine is not connected with the computer.

Connect the machine and the computer with a USB cable.

Cause and solution

E, 5, 0 / E, 5, 1

Scanning the Print Head Alignment Sheet has failed.

Make sure that all required boxes on the Print Head Alignment Sheet are filled in, and that the sheet is set in the correct position and orientation on the Platen Glass.
Make sure the Platen Glass and the Print Head Alignment Sheet are not dirty.

If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on, and load a sheet of A4 or Letter-sized plain paper in the Rear Tray.

2. Open the Paper Output Tray gently, and open the Output Tray Extension.

3. Print the print head alignment sheet.

(1) Press the (Maintenance) button repeatedly until u appears.

Caution

Select L on the LED to print the current head position adjustment values.

(2) Press the Black or Color button.

The print head alignment sheet will be printed.

4. Adjust the print head position.

(1) Check the printed patterns, and fill in the corresponding circle with a dark pencil or a black ink pen to select the number of the pattern in column A that has the least noticeable streaks.

Caution

If it is difficult to select the best pattern, select the pattern that has the least noticeable white streaks.

(A) Less noticeable vertical white streaks

(B) Noticeable vertical white streaks

(C) Less noticeable horizontal white streaks

(D) Noticeable horizontal white streaks

(2) Repeat the same procedure until you finish selecting the number of the pattern in column L.

(3) Place the print head alignment sheet on the Platen Glass.

Place the print head alignment sheet with the filled-in side FACING DOWN and align the upper corner of the sheet with the alignment mark as shown below.

Then close the Document Cover gently.

(4) Make sure that U appears on the LED, and press the Black or Color button.

The print head alignment sheet is scanned and the print head position is adjusted automatically.

Caution

Do not open the Document Cover or move the loaded print head alignment sheet until scanning is completed.

Caution

If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position from the computer.
Aligning the Print Head
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