If a paper jam occurs, an alarm beep sound is generated and the ⋖Paper is jammed.⋗ message is displayed on the screen. Press to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed.

Paper Jam Locations

Multi-purpose tray (Paper Jams in the Multi-Purpose Tray)

Paper drawer (Paper Jams in the Paper Drawer)

Interior (Paper Jams inside the Machine or in the Back Side)

Duplex transport guide (Paper Jams at the Duplex Transport Guide)

Back Side (Paper Jams inside the Machine or in the Back Side)

Caution

When removing the jammed paper, do not turn OFF the machine

Turning OFF the machine deletes the data that is being printed.

If paper tears

Remove all the paper fragments to prevent them from becoming jammed.

If paper jams repeatedly

Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.

Check that the paper is appropriate for the machine. Usable Paper

Check that no jammed paper fragments remain in the machine.

If a paper jam occurs during printing on the back side of the paper that is already printed (manual 2-sided printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.

Do not forcibly remove the jammed paper from the machine

Forcibly removing the paper may damage parts. If you are not able to remove the paper,contact your local authorized Canon dealer or the Canon help line.

Paper Jams in the Multi-Purpose Tray

If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Gently pull out the paper.

2. Open and close the Front cover.

2-1. Close the tray.

2-2. Press the button to open the Front cover.

2-3. Close the Front cover.

When the message is still displayed

Paper Jams in the Paper Drawer

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer until it stops.

2. Gently pull out the paper.

3. Set the paper drawer.

4. Open and close the Front cover.

4-1. Press the button to open the Front cover.

4-2. Close the Front cover.

When the message is still displayed

Paper Jams inside the Machine or in the Back Side

If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.

1. Press the button to open the Front cover.

2. Remove the toner cartridge.

3. Hold the front side green knob and lift the transport guide.

4. Gently pull out the paper.

5. Gently return the transport guide back in place.

6. Hold the front side green knob and lift the transport guide.

7. Gently pull out the paper.

8. Gently return the transport guide back in place.

9. Open the rear cover.

10. Gently pull out the paper.

11. Close the rear cover.

12. Install the toner cartridge.

13. Close the Front cover.

When the message is still displayed

Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the Front cover is securely closed.

Paper Jams at the Duplex Transport Guide

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer until it stops, and remove it while lifting the front side.

2. Press the green knob and lower the duplex transport guide.

3. Gently pull out the paper.

4. Return the duplex transport guide back to position.

5. Set the paper drawer.

6. Open and close the front cover.

6-1. Press the button to open the Front cover.

6-2. Close the Front cover.

When the message is still displayed