Clearing Jams

If a paper jams, ⋖Paper jammed.⋗ is displayed on the screen. Select ⋖Next⋗ to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.

LBP654Cx / LBP653Cdw

Output tray(Paper Jams in the Main Unit)

Multi-purpose tray/Paper drawer(Paper Jams in a Paper Source)

Back side(Paper Jams in the Main Unit)

LBP613Cdw / LBP611Cn

Output tray(Paper Jams in the Main Unit)

Manual feed slot/Paper drawer(Paper Jams in a Paper Source)

Back side(Paper Jams in the Main Unit)

Caution

When removing the jammed paper, do not turn OFF the machine

Turning OFF the machine deletes the data that is being printed.

If paper tears

Remove all the paper fragments to prevent them from becoming jammed.

If paper jams repeatedly

Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.

Check that the paper is appropriate for the machine.Usable Paper

Check that no jammed paper fragments remain in the machine.

Do not forcibly remove the jammed paper from the machine

Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line.

Paper Jams in the Main Unit

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.

LBP654Cx / LBP653Cdw

Output tray(Paper Jams in the Output Area)

Back side(Paper Jams in the Back Side)

LBP613Cdw / LBP611Cn

Output tray/Back side(Paper Jams in the Front and Back Sides)

Paper Jams in the Output Area

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Gently pull out the paper.

2. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Back Side

Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Open the rear cover.

2. Gently pull out the paper.

3. Lift the duplex unit.

4. Gently pull out the paper.

5. Close the rear cover.

Paper Jams in the Front and Back Sides

Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Gently pull out the paper.

2. Open the rear cover.

3. Gently pull out the paper.

4. Close the rear cover.

Paper Jams in a Paper Source

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.

LBP654Cx / LBP653Cdw

Multi-purpose tray(Paper Jams in the Multi-Purpose Tray)

Paper drawer(Paper Jams in the Paper Drawer)

LBP613Cdw / LBP611Cn

Manual feed slot(Paper Jams in the Manual Feed Slot)

Paper drawer(Paper Jams in the Paper Drawer)

Paper Jams in the Multi-Purpose Tray

If there is paper loaded in the multi-purpose tray, remove it first. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Remove the jammed paper in the multi-purpose tray.

1-1. Gently pull out the paper.

1-2. Close the tray.

2. Remove the jammed paper inside the machine.

2-1. Pull out the paper drawer.

2-2. Press the green button.

The transport guide lowers.

2-3. Gently pull out the paper.

3. Push the transport guide back in.

4. Set the paper drawer.

5. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Manual Feed Slot

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer.

2. Remove the transport guide.

3. Gently pull out the paper.

4. Carefully insert the transport guide straight in.

5. Set the paper drawer.

6. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Paper Drawer

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer.

LBP654Cx / LBP653Cdw

LBP613Cdw / LBP611Cn

2. Gently pull out the paper.

3. Set the paper drawer.

4. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.