Problems Receiving Faxes

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.

If an error occurred during a fax transmission, the document is not stored in machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

You can print or delete the faxes stored in machine's memory. You can also save the received faxes stored in machine's memory on the USB flash drive.

-⋗ [ Printing a Document in Machine's Memory ]

-⋗ [Deleting a Document in Machine's Memory ]

-⋗ [Saving a Document in Machine's Memory to USB Flash Drive ]

Printing a Document in Machine's Memory

You can print a specified document in machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Print memory list, then press the OK button.

The list of documents stored in machine's memory is printed.

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Print specified doc., then press the OK button.

The document selection screen is displayed.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

Only the first page of the document will be printed.

The document is still stored in machine's memory.

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Print all the documents in machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Print all RX docs, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in machine's memory or delete all the documents in its memory at a time.

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

5. Use the button to select Delete specified doc., then press the OK button.

The document selection screen is displayed.

6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Delete all the documents in machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

5. Use the button to select Delete all documents, then press the OK button.

6. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in machine's memory to the USB flash drive as PDF files using the Operation Panel of the machine.

You can save a specified document in machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the Direct Print Port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Save specified doc., then press the OK button.

The document selection screen is displayed.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Save all the documents in machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the Direct Print Port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be saved to the USB flash drive.

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Loading Plain Paper / Photo Paper

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

2. Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

Loading Originals in the ADF

You can load documents to copy, fax, or scan in the ADF.

1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

This section describes the preparation necessary for receiving a fax and how to receive a fax. This section also describes the operation to print documents stored in the machine's memory such as when ink or paper runs out.

(A) Prints a received fax.

See [ Receiving a Fax ].

(B) Stores a received fax in the machine's memory without printing it.

See [ Receiving a Fax Temporarily in the Machine's Memory (Memory Receiving) ].

Preparing for Receiving a Fax

Prepare for receiving a fax according to the following procedure.

1. Make sure that the power is turned on.

2. Make sure of the receive mode setting.

(1) Press the FAX button.

(2) Confirm the receive mode.

3. Load paper.

See [ Loading Plain Paper / Photo Paper ].

Here we make sure that the plain paper is loaded in the Rear Tray.

4. Specify the paper settings as necessary.

(1) Press the Settings button.

The Page size screen will appear.

(2) Use the (-) or (+) button to specify Page size, and press the OK button.

You can specify A4, Letter, or Legal.

(3) Confirm that Plain paper is selected for Media type, and press the OK button.

Receiving a Fax

Depending on the selected receive mode, the receive operation varies.

When the call is a fax:

The telephone will ring when a call incomes.

(1) Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.

The machine will receive the fax.

When the call is a voice call:

The telephone will ring when a call incomes.

(1) Pick up the handset, and talk on the telephone.

When the call is a fax.

The machine will receive the fax automatically.

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically when the fax ring pattern is detected.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine does not detect the fax ring pattern, the telephone will continue ringing.

(1) Pick up the handset, and talk on the telephone.

Receiving a Fax Temporarily in the Machine's Memory (Memory Receiving)

If the machine was not able to print a received fax, the machine stores the unprinted fax temporarily in its memory (memory receiving).

When a fax is stored in the memory, the FAX Memory lamp lights and the message "Received in memory" appears on the LCD.

If the machine receives a fax under one of the following conditions, the machine will automatically store the received fax in its memory.

To store received documents in the machine's memory, select Do not print for Received documents in Auto print settings.

You can print the documents stored in the machine's memory from the Memory reference screen.

See [ Printing Documents in the Machine's Memory ].

If you select Print for Received documents in Auto print settings, a received fax will be printed automatically. However, if any of the following errors occurs, the received fax will not be printed. It will instead be stored in the machine's memory.

-The amount of remaining ink is insufficient to print a fax.

The fax in the machine's memory will be automatically printed when a new FINE Cartridge is installed.

-Paper has run out.

Load the paper and press the OK button. The fax in memory will be automatically printed.

-Paper of a size other than selected for Page size is loaded.

Load paper of the same size as selected for Page size, and press the OK button. The fax in memory will be automatically printed.

-A page size other than A4, Letter, or Legal is selected for Page size.

Select A4, Letter, or Legal for Page size.

See [ Preparing for Receiving a Fax ].

-A media type other than Plain paper is selected for Media type.

Select Plain paper for Media type.

See [ Preparing for Receiving a Fax ].

Press the FAX button to resume printing of the fax.

Printing Documents in the Machine's Memory

You can print all documents received in the machine's memory at once or select a document for printing on the Memory reference screen. You can also save the documents on the USB flash drive.

This section describes the procedure to print all the received documents in the memory.

For details on Memory reference, refer to [ Document Stored in Machine's Memory ].

1. Load paper.

See [ Loading Plain Paper / Photo Paper ].

Here we make sure that plain paper is loaded in the Rear Tray.

2. Specify the paper settings as necessary.

If a page size other than A4, Letter, or Legal, or a media type other than Plain paper is selected, faxes or reports cannot be printed. Confirm or change the paper settings.

See [ Preparing for Receiving a Fax ].

3. Display the Memory reference screen.

(1) Press the FAX button, and press the Menu button.

(2) Use the (-) or (+) button to select Memory reference in the Fax settings menu, and press the OK button.

4. Print all the received documents in the memory.

(1) Use the (-) or (+) button to select Print all RX docs, and press the OK button.

(2) Use the (-) or (+) button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.

(3) To delete the printed document, use the (-) or (+) button to select Yes.

To keep the document in the memory, select No.

(4) Press the OK button.

This section describes the preparation necessary for receiving a fax and how to receive a fax. This section also describes the operation to print documents stored in the machine's memory such as when ink or paper runs out.

(A) Prints a received fax.

See [ Receiving a Fax ].

(B) Stores a received fax in the machine's memory without printing it.

See [ Receiving a Fax Temporarily in the Machine's Memory (Memory Receiving) ].

Preparing for Receiving a Fax

Prepare for receiving a fax according to the following procedure.

1. Make sure that the power is turned on.

2. Make sure of the receive mode setting.

(1) Press the FAX button.

(2) Confirm the receive mode.

3. Load paper.

See [ Loading Plain Paper / Photo Paper ].

Here we make sure that the plain paper is loaded in the Rear Tray.

4. Specify the paper settings as necessary.

(1) Press the Settings button.

The Page size screen will appear.

(2) Use the (-) or (+) button to specify Page size, and press the OK button.

You can specify A4, Letter, or Legal.

(3) Confirm that Plain paper is selected for Media type, and press the OK button.

Receiving a Fax

Depending on the selected receive mode, the receive operation varies.

When the call is a fax:

The telephone will ring when a call incomes.

(1) Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.

The machine will receive the fax.

When the call is a voice call:

The telephone will ring when a call incomes.

(1) Pick up the handset, and talk on the telephone.

When the call is a fax.

The machine will receive the fax automatically.

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically when the fax ring pattern is detected.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine does not detect the fax ring pattern, the telephone will continue ringing.

(1) Pick up the handset, and talk on the telephone.

Receiving a Fax Temporarily in the Machine's Memory (Memory Receiving)

If the machine was not able to print a received fax, the machine stores the unprinted fax temporarily in its memory (memory receiving).

When a fax is stored in the memory, the FAX Memory lamp lights and the message "Received in memory" appears on the LCD.

If the machine receives a fax under one of the following conditions, the machine will automatically store the received fax in its memory.

To store received documents in the machine's memory, select Do not print for Received documents in Auto print settings.

You can print the documents stored in the machine's memory from the Memory reference screen.

See [ Printing Documents in the Machine's Memory ].

If you select Print for Received documents in Auto print settings, a received fax will be printed automatically. However, if any of the following errors occurs, the received fax will not be printed. It will instead be stored in the machine's memory.

-The amount of remaining ink is insufficient to print a fax.

The fax in the machine's memory will be automatically printed when a new FINE Cartridge is installed.

-Paper has run out.

Load the paper and press the OK button. The fax in memory will be automatically printed.

-Paper of a size other than selected for Page size is loaded.

Load paper of the same size as selected for Page size, and press the OK button. The fax in memory will be automatically printed.

-A page size other than A4, Letter, or Legal is selected for Page size.

Select A4, Letter, or Legal for Page size.

See [ Preparing for Receiving a Fax ].

-A media type other than Plain paper is selected for Media type.

Select Plain paper for Media type.

See [ Preparing for Receiving a Fax ].

Press the FAX button to resume printing of the fax.

Printing Documents in the Machine's Memory

You can print all documents received in the machine's memory at once or select a document for printing on the Memory reference screen. You can also save the documents on the USB flash drive.

This section describes the procedure to print all the received documents in the memory.

For details on Memory reference, refer to [ Document Stored in Machine's Memory ].

1. Load paper.

See [ Loading Plain Paper / Photo Paper ].

Here we make sure that plain paper is loaded in the Rear Tray.

2. Specify the paper settings as necessary.

If a page size other than A4, Letter, or Legal, or a media type other than Plain paper is selected, faxes or reports cannot be printed. Confirm or change the paper settings.

See [ Preparing for Receiving a Fax ].

3. Display the Memory reference screen.

(1) Press the FAX button, and press the Menu button.

(2) Use the (-) or (+) button to select Memory reference in the Fax settings menu, and press the OK button.

4. Print all the received documents in the memory.

(1) Use the (-) or (+) button to select Print all RX docs, and press the OK button.

(2) Use the (-) or (+) button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.

(3) To delete the printed document, use the (-) or (+) button to select Yes.

To keep the document in the memory, select No.

(4) Press the OK button.