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PIXMA MX360 Support
FAQs & troubleshooting

Cannot Send a Fax

Content Id: 8201029900


Issue

Cause and solution

Cause and solution

Check 1: Is the power turned on?

You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
If you unplugged the power cord without turning off the power, reconnecting it turns on the power automatically. The Power lamp is lit when the machine is turned on.
If you unplugged the power cord after pressing the ON button to turn off the power, reconnect it, then press the ON button to turn on the power. The Power lamp is off when the machine is turned off.
If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A : ON button (POWER lamp)

B : FAX Memory lamp

Caution

Confirm that all lamps on the Power lamp are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Cause and solution

Check 2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.

If an error occurred during a fax transmission, the document is not stored in machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.
Paper has run out.
A different size of paper from that specified by Page size is loaded.
Page size is set to other than A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper.
Do not print is selected for Received documents in Auto print settings under Fax settings.
You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in machine's memory are deleted.

You can print or delete the faxes stored in machine's memory. You can also save the received faxes stored in machine's memory on the USB flash drive.

To print a document in machine's memory:

-⋗ [ Printing a Document in Machine's Memory ]

To delete a document in machine's memory:

-⋗ [Deleting a Document in Machine's Memory ]

To save a document on a USB flash drive

-⋗ [Saving a Document in Machine's Memory to USB Flash Drive ]

Caution

When confirming, printing, or deleting a document stored in machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.
For details on how to print the list of documents, see [ Printing a List of the Document in Machine's Memory ].

Printing a Document in Machine's Memory

You can print a specified document in machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

Caution

The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

Printing a List of the Document in Machine's Memory

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print memory list, then press the OK button.

The list of documents stored in machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Print specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

*: Indicates a color document.

#: Indicates the document during transmission.

&: Indicates the document sent with sequential broadcasting.

By pressing the # button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Caution

If there is not the specified document in machine's memory, No document is displayed, and the machine returns to the previous screen.
To print other documents, repeat the procedure from steps 7 and 8.
To return to the Fax standby screen, press the Stop button.

Printing All the Documents in Machine's Memory

Print all the documents in machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Plain Paper / Photo Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Print all RX docs, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ [ Printing a List of the Document in Machine's Memory ]

Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

5. Use the button to select Delete specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

*: Indicates a color document.

#: Indicates the document during transmission.

&: Indicates the document sent with sequential broadcasting.

By pressing the # button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in machine's memory, No document is displayed, and the machine returns to the previous screen.
To delete other documents, repeat the procedure from steps 6 and 7.
To return to the Fax standby screen, press the Stop button.

Deleting All the Documents in Machine's Memory

Delete all the documents in machine's memory following the procedure below.

Caution

This function is not available while the machine is receiving a fax.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

5. Use the button to select Delete all documents, then press the OK button.

6. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in machine's memory to the USB flash drive as PDF files using the Operation Panel of the machine.

You can save a specified document in machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Caution

Do not remove the USB flash drive from the machine until saving is complete.
For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.
We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ [ Printing a List of the Document in Machine's Memory ]

After saving the fax in machine's memory to the USB flash drive, the fax is still stored in machine's memory.

For details on how to delete the fax in machine's memory, see [ Deleting a Document in Machine's Memory ].

Saving a Specified Received Document in Machine's Memory to USB Flash Drive

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the Direct Print Port.

Caution

Refer to [ Inserting the USB Flash Drive ] for how to insert the USB flash drive into the Direct Print Port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Save specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

*: Indicates a color document.

#: Indicates the document during transmission.

&: Indicates the document sent with sequential broadcasting.

By pressing the # button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Caution

If there is not the specified document in machine's memory, No document is displayed, and the machine returns to the previous screen.
To save other documents on the USB flash drive, repeat step 7.
To return to the Fax standby screen, press the Stop button.

Saving All the Received Documents in Machine's Memory to USB Flash Drive

Save all the documents in machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the Direct Print Port.

Caution

Refer to [ Inserting the USB Flash Drive ] for how to insert the USB flash drive into the Direct Print Port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The Fax settings screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be saved to the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.
You can save up to 2000 PDF files on a USB flash drive.
Faxes are saved according to the order of the transaction number when Save all documents is selected.
If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.
The folder and file name of faxes saved on the USB flash drive is as follows:

-Folder name: CANON_SC\FAXDOC\0001

-File name (file extension: PDF): Running numbers, starting from FAX_0001

-File date: The date and time of saving as set in the machine. For information on how to set the date and time, refer to [ Setting the Date and Time ].

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Cause and solution

Check 3: Is the telephone line connected to the External Device Jack?

Reconnect it to the Telephone Line Jack.

Preparation

Caution

Do not install the machine where an object may fall on it. In addition, do not place any object on the top of the machine. It may fall into the machine when opening covers, resulting in malfunction.
Paper Output Tray (A) automatically opens when printing starts. Do not place anything in front of the Paper Output Tray.

1.

Make sure all the following items are supplied.

(1). FINE cartridges (Color, Black)

(2). Power cord

(3). Telephone line cable

(4). Manuals

(5). Setup CD-ROM (containing the drivers, applications and on-screen manuals)

(6). Other documents

Caution

A USB cable is necessary to connect the machine with your computer.

Caution

Do not connect the power cord yet.

2.

Remove all the protective materials and orange tape from the outside of the machine.

Caution

The tape and protective materials may differ in shape and position from those shown here.

3.

(1). Open the Paper Output Tray (A).

(2). Make sure the Document Cover (B) is closed, then lift to open the Scanning Unit (Cover) (C).

(3). Fix it with the Scanning Unit Support (D).

4.

Remove both the orange tape (E) and the protective material (F) carefully.

5.

(1). Lift the Scanning Unit (Cover) slightly.

(2). Fold the Scanning Unit Support.

(3). Close the Scanning Unit (Cover) gently.

Use fax features?

Yes -⋗ Go to 6

No -⋗ Go to 8

6.

Connect one end of supplied telephone line cable (G) to the lower connector labeled "L" on the machine, and then connect the other end to the telephone jack on the wall (H).

Caution

If you cannot send faxes after installing the machine, check the following:

1. The telephone line cable is connected to connector labeled "L" on the machine.

2. The dial tone at the telephone jack on the wall.

3. The telephone line type. For details, refer to [ Confirming the Telephone Line Connection ] after installation is complete.

Users in Europe: If you prepare your own telephone line cable, be sure it is a 6-wire telephone line cable.

7. Only when connecting a telephone or an answering machine

Remove the Cap (I) (1), then connect a telephone or an answering machine with the telephone line cable (2).

Caution

Do not use a telephone jack line duplexer to connect the machine and a telephone in parallel. The machine may not operate properly.
Users in the UK: Use a B.T. adapter for connection as required.

8.

Insert the power cord into the connector on the left side of the machine and into the wall outlet firmly.

Caution

Do NOT connect the USB cable at this stage.
Make sure that the Document Cover is closed.

9.

Press the ON button (J) to turn on the machine.

Caution

It takes about 5 seconds for the ON button to work after the power cord is plugged in.

10.

Use the or button (K) on the Operation Panel to select the language for the LCD (Liquid Crystal Display) (L), then press the OK button.

Caution

If you want to change the language shown on the LCD, press the Back button (M) to return to the Language selection screen.

11.

Select the country or region of use, then press the OK button.

Caution

The Country select screen may not be displayed depending on the country or region of purchase.

12.

When this screen is displayed, proceed to the next step.

Caution

When it is necessary to turn off the machine

Be sure to follow the procedure below.

1. Press the ON button to turn off the machine.

2. Make sure that the lamp (N) of the ON button is not lit.

Operating noise may continue for up to 30 seconds until the machine turns off.

Caution

Before removing the power plug, make sure that the lamp of the ON button is not lit. Removing the power plug while the lamp of the ON button is lit or flashing may cause drying and clogging of the FINE Cartridges, resulting in poor printing.

When using the fax features

Removing the power plug deletes all faxes stored in memory. Before removing the power plug, send faxes, print them, or save them to USB flash drive as necessary.

Caution

The specification of the power cord differs for each country or region.

Install the FINE Cartridges

1.

(1). Make sure the Document Cover (A) is closed, then lift to open the Scanning Unit (Cover) (D).

(2). Fix it with the Scanning Unit Support (E).

Caution

When you lift the Scanning Unit (Cover), do not touch the buttons on the Operation Panel (F) or the LCD (G). May result in unintended operation.

2.

The FINE Cartridge Holder (H) moves to the installation position.

If the FINE Cartridge Holder does not move, make sure that the machine is turned on.

For details, refer to 8 to 9 in [ Preparation ].

3.

Follow the next procedure to insert the Black and Color FINE Cartridges into their corresponding slots and .

4.

Open the Ink Cartridge Locking Cover on the right side.

Pinch (I) firmly and pull up the cover.

5.

After removing the Black FINE Cartridge from its box, pull the orange protective tape (J) in the direction of the arrow and remove it carefully.

Caution

Handle the FINE Cartridges carefully. Do not drop or apply excessive pressure to them.
Be sure to use the supplied FINE Cartridges.
Be careful not to stain your hands or surrounding work area with ink on the removed protective tape.
Do not touch the metal parts of the FINE Cartridges. The machine may not print properly if you touch them.

6.

Place the Black FINE Cartridge into the right slot .

Caution

Do not knock the FINE Cartridge against the sides of the holder.
Install in a well-lit environment.
Install the Black FINE Cartridge into the right slot , and the Color FINE Cartridge into the left slot .

7.

Push down of the Ink Cartridge Locking Cover until it snaps into place.

View the Ink Cartridge Locking Cover straight on and check that it is locked correctly (not at an angle).

8.

Insert the Color FINE Cartridge into the left FINE Cartridge Holder in the same way as the Black FINE Cartridge.

9.

(1). Lift the Scanning Unit (Cover) slightly.

(2). Fold the Scanning Unit Support.

(3). Close the Scanning Unit (Cover) gently.

10.

Wait for about 1 minute until the LCD changes as shown in the illustration, then proceed to the next step.

Caution

Once you have installed the FINE Cartridges, do not remove them unnecessarily.
If an error message is displayed on the LCD, make sure that the FINE Cartridges are correctly installed.

Caution

The LCD will turn off if the machine is not operated for about 5 minutes. Pressing any button other than the ON button will restore the display.

Load Paper

1.

Open the Paper Support (A).

2.

Move the Paper Guides (B) to both edges.

3.

Load paper in the center of the Rear Tray (C).

Load paper in portrait orientation with the printing side facing up.

4.

Slide the left and right Paper Guides against both edges of the paper.

Make sure that the height of the paper stack does not exceed the line (D).

Caution

For details on how to handle paper, refer to [ Loading Plain Paper / Photo Paper ].

Set Up for Fax Reception

Read this section only when using the fax features.

If not using the fax features, go to [ Install the Software ].

Depending on your needs, select one of the following three modes for receiving faxes. You can change the receive mode after installation is complete.

Caution

A call ring pattern detective service (DRPD/Network Switch) may not be available depending on the country or region of use.

Caution

Even when a telephone is connected to the machine, the telephone’s ringtone may not sound for an incoming call depending on the telephone type or settings.

Intended Use

Use a single telephone line for both voice and fax calls.
Prioritize voice calls over fax reception.
Connect an answering machine.

-⋗ [ TEL priority mode ]

Voice calls cannot be received unless a telephone is connected.

Use a dedicated fax line.
Receive only faxes.

-⋗ [ FAX only mode ]

Use a call ring pattern detection service (DRPD/Network Switch).

-⋗ [ DRPD/Network Switch ]

Responses to Calls in Each Mode

TEL priority mode

-When a fax call arrives

While the telephone's ringtone sounds, pick up the handset.

When the fax reception starts, replace the handset.

If an answering machine is connected, the fax is received automatically.

-When a voice call arrives

While the telephone's ringtone sounds, pick up the handset to answer the call.

FAX only mode

-When a fax call arrives

The fax is received automatically

-When a fax call arrives

The call cannot be answered.

DRPD/Network Switch

-When a fax call arrives

The telephone’s ringtone sounds. The fax is received automatically when the machine detects the fax ring pattern.

DRPD/Network Switch must be supported by your telephone service provider.

Please contact them for service details.

-When a voice call arrives

The telephone continues to ring.

Pick up the handset to answer the call.

1.

Press the FAX button (A), then press the Menu button (B).

2.

Use the or button (C) to select Receive mode set., then press the OK button.

3.

Select a receive mode, then press the OK button.

If the advanced settings screen is displayed Select No, then press the OK button.

The selected receive mode is displayed.

Caution

For details on the advanced settings on the receive mode, refer to [ Receiving Faxes ] after installation is complete.

Initial Hardware Setup

For the basic connection of the machine, refer to [ Initial Hardware Setup ]. This guide describes other typical connections.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

Caution

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power plug, the date/time settings will be reset. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.
All faxes stored in the machine's memory, such as unsent and received faxes, will be lost.

If the power disconnects, the following will apply:

You will not be able to send or receive faxes, make copies, or scan originals.
When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.

Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only)

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting the telephone

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the (External device) jack.

Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) WAN (Wide Area Network)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

*Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an xDSL

(A) Analog Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) Computer

(D) Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.
You can print User's data list to check the current setting.

1. Display the Telephone line type screen.

(1) Press the FAX button, and press the Menu button.

The Fax settings menu will appear.

(2) Use the (-) or (+) button to select FAX user settings, and press the OK button.

The FAX user settings menu will appear.

(3) Use the (-) or (+) button to select Telephone line type, and press the OK button.

2. Select the telephone line type.

(1) Use the (-) or (+) button to select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Confirming the Telephone Line Connection

Cause and solution

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

For the basic connection of the machine, refer to [ Initial Hardware Setup ]. This guide describes other typical connections.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

Caution

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power plug, the date/time settings will be reset. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.
All faxes stored in the machine's memory, such as unsent and received faxes, will be lost.

If the power disconnects, the following will apply:

You will not be able to send or receive faxes, make copies, or scan originals.
When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.

Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only)

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting the telephone

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the (External device) jack.

Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) WAN (Wide Area Network)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

*Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an xDSL

(A) Analog Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) Computer

(D) Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.
You can print User's data list to check the current setting.

1. Display the Telephone line type screen.

(1) Press the FAX button, and press the Menu button.

The Fax settings menu will appear.

(2) Use the (-) or (+) button to select FAX user settings, and press the OK button.

The FAX user settings menu will appear.

(3) Use the (-) or (+) button to select Telephone line type, and press the OK button.

2. Select the telephone line type.

(1) Use the (-) or (+) button to select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Confirming the Telephone Line Connection

Cause and solution

Check 5: Is Hook key setting set to Disable?

When you send a fax manually, dial the number with Enable selected for Hook key setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.

Cause and solution

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while.

If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under Fax settings.

Cause and solution

Check 7: Is the fax number registered correctly for speed dialing?

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.

Caution

You can check the information for speed dialing by printing the telephone number list.

Registering Recipients Using the Operation Panel of the Machine

Speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.

The following speed dialing methods are available:

Coded Speed Dialing

Registering the recipient's fax/telephone number and name to the coded speed dial allows you to send a fax by entering the coded speed dial code assigned to that number or using the button to select the coded speed dial code after pressing the Coded Dial button.

-⋗ [ Registering Recipients to Coded Speed Dial ]

Group Dialing

Register two or more registered coded speed dial codes as a group in advance. You can send the same document to all the registered recipients in the group.

-⋗ [ Registering Recipients for Group Dial ]

You can register up to 20 recipients in total of coded speed dial code and group dial code.

Caution

You can register, change, or delete information registered to the coded speed dial or the group dial using Speed Dial Utility.

-⋗ [ Using Speed Dial Utility ]

Registering Recipients to Coded Speed Dial

Register the recipients' fax/telephone numbers following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select TEL no. registration, then press the OK button.

5. Use the button to select Coded speed dial, then press the OK button.

The screen to select a coded speed dial code is displayed.

Caution

If you select a code already used as a coded speed dial, the fax/telephone number is displayed. If you select a code already used as a group dial, (Not available) is displayed.

6. Use the button or the Numeric buttons to select an unoccupied coded speed dial code, then press the OK button.

7. Use the button to select Telephone number, then press the OK button.

The screen to enter the fax/telephone number is displayed.

8. Use the Numeric buttons to enter the fax/telephone number you want to register.

9. Press the OK button.

The fax/telephone number is registered to the machine.

Caution

You can enter the fax/telephone number up to 60 digits (40 digits for the US, Canada, Korea and some regions of Latin America), including spaces.
For details on how to enter or delete characters or numbers, refer to [ Entering Numbers, Letters, and Symbols ].
Press the Redial/Pause button to enter a pause.
When Telephone line type in FAX user settings under Fax settings is set to Rotary pulse, you can enter a tone ("T") by pressing the Tone button.

10. Make sure that Name is displayed, then press the OK button.

The screen to enter the recipient's name is displayed.

11. Use the Numeric buttons to enter the recipient's name.

Caution

You can enter the name up to 16 characters, including spaces.
For details on how to enter or delete characters or numbers, refer to [ Entering Numbers, Letters, and Symbols ].

12. Press the OK button to finalize registration.

Caution

To register another recipient's number and name to the coded speed dial, repeat steps 6 to 12.
To return to the Fax standby screen, press the Stop button.
You can check the recipient's numbers and names you have registered by printing the list of the coded speed dial codes.

Registering Recipients for Group Dial

If you register two or more registered coded speed dial codes to a group dial, you can send the same document successively to all recipients registered to the group dial.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The Fax settings screen is displayed.

4. Use the button to select TEL no. registration, then press the OK button.

5. Use the button to select Group dial, then press the OK button.

The screen to select a group dial code is displayed.

Caution

If you select a code already used as a coded speed dial, (Not available) is displayed. If you select a code already used as a group dial, the registered group name is displayed.

6. Use the button or the Numeric buttons to select an unoccupied coded speed dial code, then press the OK button.

The Group member screen is displayed.

7. Register the members.

(1) Press the Coded Dial button.

The screen to select a coded speed dial code is displayed.

(2) Use the button to select a coded speed dial code to register to the group dial.

Caution

When Enter first letter is displayed on the LCD, you can search the recipient's name by sorting in alphabetical order.

Use the Numeric buttons to enter the first letter of the recipient's name you want to search, use the button to select a coded speed dial code to register to the group dial, then press the OK button.

To return to the screen to select the coded speed dial code or the group dial code, press the # button.

(3) Press the OK button.

The coded speed dial code is registered to the group dial.

(4) Press the Coded Dial button to display the screen to select a coded speed dial code, then add another member.

Repeat this step to register the other coded speed dial codes to the same group dial.

Caution

You can check the coded speed dial code and the recipient's name registered to the group dial by using the button.
To delete the registered coded speed dial code from the group dial, press the Tone button.

8. Press the OK button after finishing registering the member you want to register to the group dial.

The screen to enter the group name is displayed.

9. Use the Numeric buttons to enter the group name.

Caution

You can enter the name up to 16 characters, including spaces.
For details on how to enter or delete characters, refer to [ Entering Numbers, Letters, and Symbols ].

10. Press the OK button to finalize registration.

Caution

To register another group dial code to the machine, repeat steps 6 to 10.
To return to the Fax standby screen, press the Stop button.
You can check the recipients you have registered to the group dial by printing the list of the group dial codes.
Registering Recipients Using the Operation Panel of the Machine

Cause and solution

Check 8: Does an error occur during transmission?

Check the LCD for an error message.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

Print the Activity report and check for an error.

Cause and solution

Check 9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Loading Plain Paper / Photo Paper

Caution

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos.

For details on the Canon genuine paper, see [ Media Types You Can Use ].

You can use general copy paper.

For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ].

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

2. Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

Caution

Do not load sheets of paper higher than the Load Limit Mark (D).

Caution

The machine may make an operating noise when feeding paper.

After loading paper

When using the machine to copy without a computer, select the size and type of the loaded paper for Page size and Media type of the setting options.

See [ Setting Items ].

When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

See [ Printing from Your Computer ].

Loading Originals in the ADF

You can load documents to copy, fax, or scan in the ADF.

Caution

To scan a document at optimum quality, load it on the Platen Glass.

1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.

Caution

When you set the alarm to be silent in Device user settings of Device settings, the alarm will not beep even if the document is inserted in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Loading Paper

Cause and solution

Check 10: Does a printer error occur?

Check the error message on the LCD, then resolve the problem.

-⋗ [ An Error Message Is Displayed on the LCD ]

If you are in a hurry, press the Stop button to close the message, then send the fax.

Cause and solution

Check 11: Is the telephone line connected correctly?

Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

For the basic connection of the machine, refer to [ Initial Hardware Setup ]. This guide describes other typical connections.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

Caution

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power plug, the date/time settings will be reset. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.
All faxes stored in the machine's memory, such as unsent and received faxes, will be lost.

If the power disconnects, the following will apply:

You will not be able to send or receive faxes, make copies, or scan originals.
When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.

Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only)

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting the telephone

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the (External device) jack.

Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) WAN (Wide Area Network)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

*Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an xDSL

(A) Analog Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) Computer

(D) Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.
You can print User's data list to check the current setting.

1. Display the Telephone line type screen.

(1) Press the FAX button, and press the Menu button.

The Fax settings menu will appear.

(2) Use the (-) or (+) button to select FAX user settings, and press the OK button.

The FAX user settings menu will appear.

(3) Use the (-) or (+) button to select Telephone line type, and press the OK button.

2. Select the telephone line type.

(1) Use the (-) or (+) button to select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Confirming the Telephone Line Connection
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