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Issue
Cause and solution
Ensure that the printer is turned on
The Print Head Holder will not move unless the power is on. If the POWER lamp is off, close the Print Head Cover and turn the power on.
When the POWER lamp is flashing green, the printer is initializing.
When the POWER lamp stops flashing, open the Print Head Cover again.
Cause and solution
If the Print Head Cover has been left open for a while, close and reopen it
If the Print Head Cover is left open for more than 10 minutes, the Print Head Holder moves to the right to prevent the Print Head from drying out. Close and reopen the Print Head Cover to return the holder to the center.