Pixma iP90V Support

FAQs & troubleshooting

Printed Surface Is Scratched/Back of Paper is Smudged

Content Id: 8200206400

Issue

Cause and solution

Ensure that you are using a suitable paper

The paper weight must be less than 105 gsm (28 lbs). If you use non-Canon brand paper heavier than 105 gsm (28 lbs), the Print Head may scratch the printed surface. Print with the correct paper. Also see [Compatible Media Types], and check the suitable paper for printing.

The papers must not be curled. If all four corners or the printing surface of the paper is curled, the paper may become dirty or the paper may not feed properly. Use paper after correcting paper curl as follows.

(1) Face up the printing surface*1, and cover it with a non-printing regular paper to avoid damaging the surface.

(2) Roll up the paper in a direction opposite to paper curl as the figure below.

(3) Check the printing paper if paper curl is corrected within approximately 2 to 5 mm*2.

It is recommended to print the curl-corrected paper one sheet at a time.

When printing on thick paper, set the Paper Thickness Lever (gray) to the left. This widens the gap between the Print Head and the paper. If the paper is scratched even when printing on plain paper, also try this.

Return the Paper Thickness Lever (gray) to the right position after printing.

Cause and solution

Reduce the Intensity setting in the printer driver and try printing again

When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched.

Windows

(1) Open the Printer Properties dialog box.

(2) On the Main tab, select Manual for Color Adjustment, and then click Set.

(3) Drag the Intensity slide bar to adjust the intensity.

Macintosh

(1) Open the Print dialog box.

(2) Select Color Options from the pop-up menu.

(3) Drag the Intensity slide bar to set the intensity.

Cause and solution

Ensure that you are printing within the recommended printing area

See [Printing Area ].

Cause and solution

Back of Paper is Smudged

If the next page prints before the ink is dry, enable the Pause Page printer driver setting

You can either remove each printed sheet from the Paper Output Slot Cover as soon as it is printed, or enable Pause Page to pause after each sheet has printed.

- Windows

(1) Ensure that the printer is turned on and open the Printer Properties dialog box.

(2) Click the Maintenance tab.

(3) Click Custom Settings to open the Custom Setting dialog box.

(4) Drag the Ink Drying Wait Time slide bar, and then click Send.

(5) When a message is displayed, click OK.

- Macintosh

(1) Ensure that the printer is turned on and open the BJ Printer Utility.

(2) Select Custom Settings from the pop-up menu.

(3) Drag the Ink Drying Wait Time slide bar, and then click Send.

(4) When a message is displayed, click OK.

Cause and solution

Clean the inside of the printer

If the inside of the printer is dirty, the printed paper may be smudged. Periodically clean the inside of the printer.

See [Cleaning the Inside of the Printer].

Cause and solution

You may need to clean the Paper Feed Roller. Follow the procedure below.

(1) Ensure that the printer is turned on.

If paper is loaded in the printer, remove the paper.

(2) Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.

The Paper Feed Roller will rotate as it cleans.

(3) Repeat this operation one more time.

(4) Load a stack of plain paper in the printer.

(5) Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.

The paper that is loaded in the printer will feed through the printer and be ejected.

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