Paper Jams

Content Id: 8200206800

Issue

Cause and solution

Remove the paper according to the following procedure.

(1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is easier.

If the paper tears and a piece remains inside the printer, open the Print Head Cover and remove it.

Caution

Be careful not to touch the components inside the printer.

Cause and solution

If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.

(2) After removing all paper, close the Print Head Cover.

(3) Reload the paper into the printer and press the RESUME/CANCEL button.

Caution

When reloading the paper into the printer, refer to [Paper Does Not Feed Properly] to ensure that you are using the correct paper and are loading it into the printer correctly.

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