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PIXMA iP4700 Advanced Support
FAQs & troubleshooting

Alarm Lamp Flashes Orange

Content Id: 8200542400


Issue

When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.

Caution

Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately

A printer problem has occurred.

Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply.

Plug the printer back in and turn the printer back on.

If the problem is not resolved, contact your Canon service representative.

Cause and solution

Two flashes:Printer is out of paper/Paper does not feed

Reload paper in the Rear Tray or Cassette and press the RESUME/CANCEL button on the printer.

Cause and solution

Three flashes:Paper Output Tray is closed/Paper jam

If the Paper Output Tray is closed, open it. The printer resumes printing.

If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.

Paper Jams

Cause and solution

Four flashes:Ink tank is not installed properly/Ink may have run out

If the lamp on the ink tank is not lit, the ink tank may not be installed properly. Install an appropriate ink tank.
If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

-⋗ [ Replacing an Ink Tank ]

Caution

If multiple ink lamps are flashing, refer to [ Checking the Ink Status ] and confirm the status of each ink tank.

Cause and solution

Five flashes:Print Head is not installed/Print Head is defective

Follow the directions given in your setup manual to install the Print Head.

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is still not resolved, the Print Head may be damaged. Contact your Canon service representative.

If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.

You need to prepare: a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101

Caution

If the remaining ink level is low, the print head alignment pattern will not be printed correctly.

Replace the ink tank whose ink is low.

See [ Replacing an Ink Tank ]

The print head alignment pattern is printed in black and blue.
If you run out of supplied paper (Canon Matte Photo Paper MP-101) or Canon genuine paper is not immediately available or obtainable, you can use plain paper and align the Print Head manually.

- Aligning the Print Head without a computer

You can also align the Print Head from the printer itself using the RESUME/CANCEL button.

(1) Make sure that the power is turned on, and load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray. Load it with the printing side (whiter side) facing you in the Rear Tray.

(2) Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

If the Inner Cover is open, close it.

(3) Hold down the RESUME/CANCEL button until the Power lamp flashes green four times, then release it immediately.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern.

Automatic Print Head Alignment

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray.

Load it with the printing side (whiter side) facing you in the Rear Tray.

Caution

You cannot use the Cassette to align the Print Head automatically. Be sure to load paper in the Rear Tray.

3. Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

Caution

If the Inner Cover is open, close it.

4. Open the printer driver setup window.

5. Adjust the print head position.

(1) Click the Maintenance tab.

(2) Click Print Head Alignment.

(3) Confirm the displayed message, and click Align Print Head.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern. This takes about 5 minutes to complete.

Caution

If the automatic adjustment of the print head position has failed, the Alarm lamp flashes. Refer to [ Alarm Lamp Flashes Orange ].
If the print results are still not satisfactory after adjusting the print head position as described above, align the Print Head manually.

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray.

Load it with the printing side (whiter side) facing you in the Rear Tray.

Caution

You cannot use the Cassette to align the Print Head automatically. Be sure to load paper in the Rear Tray.

3. Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

Caution

If the Inner Cover is open, close it.

4. Open the Canon IJ Printer Utility.

5. Adjust the print head position.

(1) Select Test Print in the pop-up menu.

(2) Click Print Head Alignment.

(3) Confirm the displayed message, and click Align Print Head.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern. This takes about 5 minutes to complete.

Caution

If the automatic adjustment of the print head position has failed, the Alarm lamp flashes. Refer to [ Alarm Lamp Flashes Orange ].
If the print results are still not satisfactory after adjusting the print head position as described above, align the Print Head manually.

Manual Print Head Alignment

This section describes how to align the Print Head manually.

If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print Head Alignment to precisely align the Print Head.

Caution

Close the Inner Cover if it is open.
The print head alignment pattern is printed in black and blue only.

1. Make sure that the printer is turned on.

2. Load three sheets of A4 or Letter-sized plain paper in the Cassette.

3. Open the Paper Output Tray and extend the Output Tray Extension.

4. Print the pattern.

(1) Open the printer properties dialog box.

(2) Click the Maintenance tab, then Custom Settings.

(3) Select the Align heads manually check box, then click Send.

(4) Confirm the displayed message and click OK.

(5) In the Maintenance sheet click Print Head Alignment.

(6) Confirm the displayed message and click Align Print Head.

Caution

Do not open the Top Cover while printing is in progress.

Caution

To confirm the current setting, click Print Alignment Value and print the pattern.

(7) After the pattern is printed, click Yes.

The dialog for entering a print head alignment value is displayed.

5. Look at the first printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column A that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

2. Repeat the procedure until you finish inputting the pattern number for column G, then click OK.

For column F and G, pick the setting that produces the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(C) Less noticeable horizontal white streaks

(D) More noticeable horizontal white streaks

3. Confirm the displayed message and click OK.

The second pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

6. Look at the second printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column H that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(E) Less noticeable vertical white streaks

(F) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column Q, then click OK.

(3) Confirm the displayed message and click OK.

The third pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

7. Look at the third printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column a that has the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(G) Less noticeable horizontal white streaks

(H) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column j, then click OK.

(3) Confirm the displayed message and click OK.

1. Make sure that the printer is turned on.

2. Load three sheets of A4 or Letter-sized plain paper in the Cassette.

3. Open the Paper Output Tray and extend the Output Tray Extension.

4. Print the pattern.

(1) Open the Canon IJ Printer Utility dialog box.

(2) Select Custom Settings in the pop-up menu.

(3) Select the Align heads manually check box, then click Send.

(4) Confirm the displayed message and click OK.

(5) Select Test Print in the pop-up menu.

(6) Click Print Head Alignment.

(7) Confirm the displayed message and click Align Print Head.

The dialog for entering a print head alignment value is displayed.

Caution

Do not open the Top Cover while printing is in progress.

Caution

To confirm the current setting, click Print Alignment Value and print the pattern.

5. Look at the first printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column A that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

2. Repeat the procedure until you finish inputting the pattern number for column G, then click Send.

For column F and G, pick the setting that produces the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(C) Less noticeable horizontal white streaks

(D) More noticeable horizontal white streaks

(3) Confirm the displayed message and click OK.

The second pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

6. Look at the second printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column H that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(E) Less noticeable vertical white streaks

(F) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column Q, then click Send.

(3) Confirm the displayed message and click OK.

The third pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

7. Look at the third printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column a that has the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(G) Less noticeable horizontal white streaks

(H) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column j, then click Send.

Aligning the Print Head

Cause and solution

Six flashes:The Inner Cover is opened

If the Inner Cover is open when starting printing on paper, close the Inner Cover, then press the RESUME/CANCEL button on the printer.

Cause and solution

Seven Flashes:Ink tank is not installed in the correct position

Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)
More than one ink tanks of the same color are installed. (The lamps on the ink tanks flash.)

Confirm that the ink tanks are installed in the appropriate positions.

When ink runs out while printing is in progress, the Alarm lamp will flash orange four times and the error message will appear on your computer screen. Make sure which ink tank has run out of ink and replace it with a new one.

Caution

When ink runs out or other errors occur, the Alarm lamp will flash orange to inform you of the error. Refer to [ Alarm Lamp Flashes Orange ].

When the ink tanks run out of ink, follow the procedure below to replace them.

Caution

To maintain optimal print quality, we recommend the use of specified Canon brand ink tanks. Refilling the ink is not recommended.
If you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks removed.
Use new ink tanks for replacement. Installing used ink tanks may cause the nozzles to clog. Furthermore, with such ink tanks, the printer will not be able to inform you when to replace the ink tanks properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray gently.

2. Open the Top Cover.

The Print Head Holder moves to the replacement position.

Caution

Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.

Caution

Do not place any object on the Top Cover. It will fall into the Rear Tray when the Top Cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the Top Cover is left open, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Do not open the Inner Cover (A) when replacing the ink tank. If the Inner Cover (A) is open after replacing the ink tank, be sure to close it.

Caution

The printer may make operating noise when the Print Head Holder moves to the replacement position.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do no touch the Print Head Lock Lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
For details on ink lamp flashing speed, see [ Checking the Ink Status ].

4. Prepare the new ink tank.

(1) Take a new ink tank out of its package, pull the orange tape (1) in the direction of the arrow to peel it off, then remove the film (2).

Caution

Make sure that the film is completely removed from the air hole (D). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.

(2) Hold the orange protective cap (E) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.

Remove the protective cap while holding it to prevent the ink from staining your fingers.

Discard the protective cap once it is removed.

Caution

Do not touch the electrical contacts (F) on the ink tank. It can cause the printer to malfunction or become unable to print.

Caution

If you shake the ink tank, the ink may spill out and stain your hands and the surrounding area. Be careful to handle the ink tank.
Do not squeeze the side of ink tanks as this may cause the ink to leak out.
Be careful not to stain your hands and the surrounding area with ink on the removed protective cap.
Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

5. Install the new ink tank.

(1) Insert the front end of ink tank into the Print Head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the Print Head Holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the Top Cover.

Caution

If the Alarm lamp still flashes orange after the Top Cover is closed, refer to [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. The Power lamp flashes green while cleaning.
If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position. See [ Aligning the Print Head ]
The printer may make noise during operation.
Replacing an Ink Tank

Cause and solution

Eight flashes:Ink absorber is almost full

The ink absorber is becoming full.

The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the RESUME/CANCEL button on the printer to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the printer.)

Cause and solution

Nine flashes:The printer has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this printer

Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device.
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.If the error is still not resolved, check if you can print another photograph.

Cause and solution

Ten flashes:Cannot perform duplex printing

The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and 5" x 7". Make sure that the size of the paper loaded in the printer is correct. Pressing the RESUME/CANCEL button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.

Cause and solution

Eleven flashes:Automatic Print Head Alignment failed

Print Head nozzles are clogged. Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.

-⋗ [ Printing the Nozzle Check Pattern ]

Paper of size other than A4 or Letter is loaded in the Rear Tray. Press the RESUME/CANCEL button to dismiss the error, then load a sheet of supplied paper (Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the Rear Tray. For Automatic Print Head Alignment, always load paper on the Rear Tray.
The Paper Output Slot is exposed to strong light.

Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the Paper Output Slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.

If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.

You need to prepare: a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101

Caution

If the remaining ink level is low, the print head alignment pattern will not be printed correctly.

Replace the ink tank whose ink is low.

See [ Replacing an Ink Tank ]

The print head alignment pattern is printed in black and blue.
If you run out of supplied paper (Canon Matte Photo Paper MP-101) or Canon genuine paper is not immediately available or obtainable, you can use plain paper and align the Print Head manually.

- Aligning the Print Head without a computer

You can also align the Print Head from the printer itself using the RESUME/CANCEL button.

(1) Make sure that the power is turned on, and load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray. Load it with the printing side (whiter side) facing you in the Rear Tray.

(2) Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

If the Inner Cover is open, close it.

(3) Hold down the RESUME/CANCEL button until the Power lamp flashes green four times, then release it immediately.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern.

Automatic Print Head Alignment

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray.

Load it with the printing side (whiter side) facing you in the Rear Tray.

Caution

You cannot use the Cassette to align the Print Head automatically. Be sure to load paper in the Rear Tray.

3. Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

Caution

If the Inner Cover is open, close it.

4. Open the printer driver setup window.

5. Adjust the print head position.

(1) Click the Maintenance tab.

(2) Click Print Head Alignment.

(3) Confirm the displayed message, and click Align Print Head.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern. This takes about 5 minutes to complete.

Caution

If the automatic adjustment of the print head position has failed, the Alarm lamp flashes. Refer to [ Alarm Lamp Flashes Orange ].
If the print results are still not satisfactory after adjusting the print head position as described above, align the Print Head manually.

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized supplied paper or Canon Matte Photo Paper MP-101 in the Rear Tray.

Load it with the printing side (whiter side) facing you in the Rear Tray.

Caution

You cannot use the Cassette to align the Print Head automatically. Be sure to load paper in the Rear Tray.

3. Open the Paper Output Tray gently, and extend the Output Tray Extension to open.

Caution

If the Inner Cover is open, close it.

4. Open the Canon IJ Printer Utility.

5. Adjust the print head position.

(1) Select Test Print in the pop-up menu.

(2) Click Print Head Alignment.

(3) Confirm the displayed message, and click Align Print Head.

The print head alignment pattern will be printed and the printer will adjust the print head position automatically.

Do not perform any other operations until the printer completes the printing of the print head alignment pattern. This takes about 5 minutes to complete.

Caution

If the automatic adjustment of the print head position has failed, the Alarm lamp flashes. Refer to [ Alarm Lamp Flashes Orange ].
If the print results are still not satisfactory after adjusting the print head position as described above, align the Print Head manually.

Manual Print Head Alignment

This section describes how to align the Print Head manually.

If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print Head Alignment to precisely align the Print Head.

Caution

Close the Inner Cover if it is open.
The print head alignment pattern is printed in black and blue only.

1. Make sure that the printer is turned on.

2. Load three sheets of A4 or Letter-sized plain paper in the Cassette.

3. Open the Paper Output Tray and extend the Output Tray Extension.

4. Print the pattern.

(1) Open the printer properties dialog box.

(2) Click the Maintenance tab, then Custom Settings.

(3) Select the Align heads manually check box, then click Send.

(4) Confirm the displayed message and click OK.

(5) In the Maintenance sheet click Print Head Alignment.

(6) Confirm the displayed message and click Align Print Head.

Caution

Do not open the Top Cover while printing is in progress.

Caution

To confirm the current setting, click Print Alignment Value and print the pattern.

(7) After the pattern is printed, click Yes.

The dialog for entering a print head alignment value is displayed.

5. Look at the first printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column A that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

2. Repeat the procedure until you finish inputting the pattern number for column G, then click OK.

For column F and G, pick the setting that produces the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(C) Less noticeable horizontal white streaks

(D) More noticeable horizontal white streaks

3. Confirm the displayed message and click OK.

The second pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

6. Look at the second printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column H that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(E) Less noticeable vertical white streaks

(F) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column Q, then click OK.

(3) Confirm the displayed message and click OK.

The third pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

7. Look at the third printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column a that has the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(G) Less noticeable horizontal white streaks

(H) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column j, then click OK.

(3) Confirm the displayed message and click OK.

1. Make sure that the printer is turned on.

2. Load three sheets of A4 or Letter-sized plain paper in the Cassette.

3. Open the Paper Output Tray and extend the Output Tray Extension.

4. Print the pattern.

(1) Open the Canon IJ Printer Utility dialog box.

(2) Select Custom Settings in the pop-up menu.

(3) Select the Align heads manually check box, then click Send.

(4) Confirm the displayed message and click OK.

(5) Select Test Print in the pop-up menu.

(6) Click Print Head Alignment.

(7) Confirm the displayed message and click Align Print Head.

The dialog for entering a print head alignment value is displayed.

Caution

Do not open the Top Cover while printing is in progress.

Caution

To confirm the current setting, click Print Alignment Value and print the pattern.

5. Look at the first printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column A that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

2. Repeat the procedure until you finish inputting the pattern number for column G, then click Send.

For column F and G, pick the setting that produces the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(C) Less noticeable horizontal white streaks

(D) More noticeable horizontal white streaks

(3) Confirm the displayed message and click OK.

The second pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

6. Look at the second printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column H that has the least noticeable vertical streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(E) Less noticeable vertical white streaks

(F) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column Q, then click Send.

(3) Confirm the displayed message and click OK.

The third pattern is printed.

Caution

Do not open the Top Cover while printing is in progress.

7. Look at the third printout and adjust the print head position.

(1) Check the printed patterns and select the number of the pattern in column a that has the least noticeable horizontal streaks.

Caution

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(G) Less noticeable horizontal white streaks

(H) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting the pattern number for column j, then click Send.

Aligning the Print Head

Cause and solution

Thirteen flashes:Ink level cannot be detected

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Top Cover.

-⋗ [ Replacing an Ink Tank ]

Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

Caution

If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).

-⋗ [ Checking the Ink Status ]

Cause and solution

Fourteen Flashes:Ink tank cannot be recognized

The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)

Install an appropriate ink tank.

When ink runs out while printing is in progress, the Alarm lamp will flash orange four times and the error message will appear on your computer screen. Make sure which ink tank has run out of ink and replace it with a new one.

Caution

When ink runs out or other errors occur, the Alarm lamp will flash orange to inform you of the error. Refer to [ Alarm Lamp Flashes Orange ].

When the ink tanks run out of ink, follow the procedure below to replace them.

Caution

To maintain optimal print quality, we recommend the use of specified Canon brand ink tanks. Refilling the ink is not recommended.
If you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks removed.
Use new ink tanks for replacement. Installing used ink tanks may cause the nozzles to clog. Furthermore, with such ink tanks, the printer will not be able to inform you when to replace the ink tanks properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray gently.

2. Open the Top Cover.

The Print Head Holder moves to the replacement position.

Caution

Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.

Caution

Do not place any object on the Top Cover. It will fall into the Rear Tray when the Top Cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the Top Cover is left open, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Do not open the Inner Cover (A) when replacing the ink tank. If the Inner Cover (A) is open after replacing the ink tank, be sure to close it.

Caution

The printer may make operating noise when the Print Head Holder moves to the replacement position.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do no touch the Print Head Lock Lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
For details on ink lamp flashing speed, see [ Checking the Ink Status ].

4. Prepare the new ink tank.

(1) Take a new ink tank out of its package, pull the orange tape (1) in the direction of the arrow to peel it off, then remove the film (2).

Caution

Make sure that the film is completely removed from the air hole (D). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.

(2) Hold the orange protective cap (E) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.

Remove the protective cap while holding it to prevent the ink from staining your fingers.

Discard the protective cap once it is removed.

Caution

Do not touch the electrical contacts (F) on the ink tank. It can cause the printer to malfunction or become unable to print.

Caution

If you shake the ink tank, the ink may spill out and stain your hands and the surrounding area. Be careful to handle the ink tank.
Do not squeeze the side of ink tanks as this may cause the ink to leak out.
Be careful not to stain your hands and the surrounding area with ink on the removed protective cap.
Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

5. Install the new ink tank.

(1) Insert the front end of ink tank into the Print Head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the Print Head Holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the Top Cover.

Caution

If the Alarm lamp still flashes orange after the Top Cover is closed, refer to [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. The Power lamp flashes green while cleaning.
If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position. See [ Aligning the Print Head ]
The printer may make noise during operation.
Replacing an Ink Tank

Cause and solution

Fifteen Flashes:Ink tank cannot be recognized

An Ink tank error has occurred. (The lamp on the ink tank is off.)

Replace the ink tank.

When ink runs out while printing is in progress, the Alarm lamp will flash orange four times and the error message will appear on your computer screen. Make sure which ink tank has run out of ink and replace it with a new one.

Caution

When ink runs out or other errors occur, the Alarm lamp will flash orange to inform you of the error. Refer to [ Alarm Lamp Flashes Orange ].

When the ink tanks run out of ink, follow the procedure below to replace them.

Caution

To maintain optimal print quality, we recommend the use of specified Canon brand ink tanks. Refilling the ink is not recommended.
If you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks removed.
Use new ink tanks for replacement. Installing used ink tanks may cause the nozzles to clog. Furthermore, with such ink tanks, the printer will not be able to inform you when to replace the ink tanks properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the Paper Output Tray gently.

2. Open the Top Cover.

The Print Head Holder moves to the replacement position.

Caution

Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.

Caution

Do not place any object on the Top Cover. It will fall into the Rear Tray when the Top Cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the Top Cover is left open, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Do not open the Inner Cover (A) when replacing the ink tank. If the Inner Cover (A) is open after replacing the ink tank, be sure to close it.

Caution

The printer may make operating noise when the Print Head Holder moves to the replacement position.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do no touch the Print Head Lock Lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
For details on ink lamp flashing speed, see [ Checking the Ink Status ].

4. Prepare the new ink tank.

(1) Take a new ink tank out of its package, pull the orange tape (1) in the direction of the arrow to peel it off, then remove the film (2).

Caution

Make sure that the film is completely removed from the air hole (D). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.

(2) Hold the orange protective cap (E) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.

Remove the protective cap while holding it to prevent the ink from staining your fingers.

Discard the protective cap once it is removed.

Caution

Do not touch the electrical contacts (F) on the ink tank. It can cause the printer to malfunction or become unable to print.

Caution

If you shake the ink tank, the ink may spill out and stain your hands and the surrounding area. Be careful to handle the ink tank.
Do not squeeze the side of ink tanks as this may cause the ink to leak out.
Be careful not to stain your hands and the surrounding area with ink on the removed protective cap.
Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

5. Install the new ink tank.

(1) Insert the front end of ink tank into the Print Head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the Print Head Holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the Top Cover.

Caution

If the Alarm lamp still flashes orange after the Top Cover is closed, refer to [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. The Power lamp flashes green while cleaning.
If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position. See [ Aligning the Print Head ]
The printer may make noise during operation.
Replacing an Ink Tank

Cause and solution

Sixteen Flashes:Ink has run out

Ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Top Cover.

-⋗ [ Replacing an Ink Tank ]

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).

-⋗ [ Checking the Ink Status ]

Cause and solution

Nineteen Flashes:An unsupported USB hub is connected

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.

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