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FAQs & troubleshooting

Cannot Send a Fax

Content Id: 8201293800


Issue

Cannot send a fax.

Cause and solution

If you cannot send faxes, check the following.

Cause and solution

Is the line type properly set?

Ensure that the line type is properly set.

[ Select Line Type ]

Cause and solution

Is the machine in the fax mode?

Press [ ] to switch to the fax mode.

Cause and solution

Is the document properly loaded?

Properly load the document.

[ Placing Documents ]

Cause and solution

Is the one-touch key or coded dial code registered correctly?

Ensure that the number is properly registered.

[ Registering and Editing One-Touch Keys ]

[ Registering and Editing Coded Dial Codes ]

Cause and solution

Did you dial the correct number?

Ensure that the number is correct.

For details, see "Specifying Destinations" in the e-Manual.

[ Registering and Editing One-Touch Keys ]

[ Registering and Editing Coded Dial Codes ]

Cause and solution

Are there other documents being sent from the memory?

Wait until the transmission is complete.

Cause and solution

Is the Processing/Data indicator blinking?

The external phone is busy. Please wait until the external phone is not in use.

Cause and solution

Has an error occurred during transmission?

Print the transmission management report to check for errors.

[ Printing Reports and Lists Manually ]

Cause and solution

Have you checked if there are any problems with the recipient's machine?

Ensure that the recipient's machine is compatible with your machine (For example, compatible with a G3 machine).
Ask the recipient to ensure that paper is properly loaded in the recipient's machine.
Ensure that the line for the recipient's machine is not in use. (If the line is busy, ⋖Busy/No Signal⋗ will appear in the error transmission report.)

Cause and solution

Are you sending a fax to an international destination?

Add a pause to the number and send the fax again.

Sending a Fax Abroad (Adding Pauses)

When sending a fax abroad, you may need to insert a pause within the number.

When communicating abroad, the signal distance is extreme and the signal route complicated. Because of this, you may not be able to connect to a recipient by dialing an international telephone identification number, country code, and the recipient's fax number at the same time. In this case, add a pause after the international telephone identification number. Because adding a pause provides a point where wait time can be added when dialing, it is easier to connect to the recipient.


1.Place documents.
(See "Placing Documents")


2.Press [ ].

3.Set scanning settings for documents as needed.
(See "Changing the Scanning Settings" in the "e-manual")

4.Use the numeric keys to enter the international access code.
For details about international access codes, contact your telephone company.
b_dis_047_L

Cause and solution

5.Press [ ] (Pause) to enter a pause as needed.

The letter ⋖p⋗ is displayed to indicate a pause.
The default pause is two seconds*. To change the pause time, see "Pause Time." in the "e-manual"
To add consecutive pauses, press [ ] (Pause) again.

* The default value varies depending on the country where you are using the machine.

b_dis_048_L


6.Enter the country code, the area code, and the fax/telephone number using the numeric keys.
b_dis_049_L

Cause and solution

7.Press [ ] (Pause) to add a pause at the end of the fax/telephone number as needed.

The letter ⋖P⋗ is displayed at the end of the fax number.
A pause added to the end of the number is fixed at 10 seconds.

b_dis_050_L


8.Press [ ] (Start).

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