FAQs & troubleshooting

If the Message <Incorrect Size/Setting> Appears

Content Id: 8201302000

Issue

This message appears when the paper size loaded in the paper cassette or multi-purpose tray (manual feed slot) does not match the size specified in ⋖Drawer 1⋗, ⋖Drawer 2⋗, or ⋖Multi-Purpose Tray⋗ in the ⋖Paper Settings⋗ menu. When this message appears, follow the steps in the procedure below.

* Cassette 2 (optional) can be used only for MF8380Cdw.

Caution

Ignore the message and proceed to print

You can print on paper currently set in the paper cassette or multi-purpose tray (manual feed slot) if you press [OK] to ignore the message. Note that this may cause unexpected print results, for example, a part of the image may not be printed at all.

Cause and solution

Changing the paper size in the menu to match the size loaded in the paper cassette or multi-purpose tray (manual feed slot)

Cancel the job and refer to "Setting Paper Size and Type," to change the paper size in ⋖Paper Settings⋗ menu.

Cause and solution

Caution

When printing from the printer driver, make sure that the paper size specified in the printer driver also matches the size loaded in the paper cassette or multi-purpose tray (manual feed slot).

Cause and solution

Loading the paper size specified in the menu

See "Loading Paper into the Paper Cassette" and "Loading Paper in the Multi-Purpose Tray/Manual Feed Slot", and load the paper specified in the ⋖Paper Settings⋗ menu.

Cause and solution

Printing from the multi-purpose tray/manual feed slot

When ⋖Register Default Set.⋗ is set to ⋖Off⋗ for the multi-purpose tray (manual feed slot), load paper in the multi-purpose tray (manual feed slot), and then specify the size of the loaded paper correctly.

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