PIXMA MP620 Support

FAQs & troubleshooting

Paper Does Not Feed Properly

Content Id: 8200267700

Issue

Cause and solution

Check 1: Make sure of the following when you load paper

When loading two or more sheets of paper, align the edges of the sheets before loading.

When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper support load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper support load limit.

Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.

When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.

When loading paper in the Cassette, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Cassette and slide the Paper Guides against the left and bottom edges of the stack.

See Loading Paper.

Cause and solution

Check 2: Check to see if the paper you are printing on is not too thick or curled

See [ Media Types You Cannot Use ]

See [ Paper Is Smudged/Printed Surface Is Scratched ]

Cause and solution

Check 3: Make sure of the following when you load envelopes

When printing on envelopes, refer to [ Loading Envelopes ], and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Cause and solution

Check 4: Confirm the paper source setting

* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the Cassette.

Setting with the Operation Panel on the machine:

1. Make sure that the machine is turned on.

2. Select Settings on the HOME screen, then press the OK button.

The Settings screen is displayed.

3. Select Device settings, then press the OK button.

The Device settings screen is displayed.

4. Select the setting item, then press the OK button

Specifies the paper source for A4, Letter, A5, and B5 plain paper.

Caution

A4, Letter, A5, and B5 paper can be loaded in the Cassette. Load on the Rear Tray for the other sizes of paper.

Cause and solution

Setting with the printer driver:

1. Open the printer driver setup window

2. Select the paper source

From the Paper Source list on the Main tab, select the paper source that matches your purpose.

- Automatically Select

- Rear Tray

- Cassette

- Continuous Autofeed

- Paper Allocation

3. Complete the setup.

Click OK.

When you execute print, the printer uses the specified paper source to print the data.

Cause and solution

For information on the paper source for plain paper when the Paper Source on the printer driver is set to Automatically Select:

1. Open the printer driver setup window

2. Click Paper Source Setting for Plain Paper on the Maintenance tab

The Paper Source Setting for Plain Paper dialog box opens.

3. Transmit the settings

Select the paper source for plain paper, and then click the Send button.

The selected settings are enabled hereafter.

Cause and solution

Check 5: Remove the foreign object in the Rear Tray or Cassette

Cause and solution

Check 6: Clean the Paper Feed Roller

See Cleaning the Paper Feed Roller.

Caution

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

Cause and solution

Check 7: If two or more sheets of paper feed from the Cassette at once, clean the inside of the Cassette

For information on cleaning the inside of the Cassette, refer to [ Cleaning the Pad in the Cassette ]

Cause and solution

Check 8: Is the Rear Cover closed completely?

Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.

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