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Issue
Scan quality is poor (Image displayed on the monitor).
Cause and solution
Make sure the document cover is fully closed when scanning.
External light causes partial overexposure, streak or colored pattern on the image.
If the document cover does not close properly due to the document larger than the document glass, cover the document with a thick dark cloth to shut out any external light.
Make sure that dust or dirt does not stick to the document glass.
* Remove any dust from the document glass.
Use a soft dry cloth or a blower brush to remove dust.
Make sure the document cover is fully closed when scanning.
* External light causes partial overexposure, streak or colored pattern on the image.
If the document cover does not close properly due to the document larger than the document glass, cover the document with a thick dark cloth to shut out any external light.
* For scanning paper/photo, put the protective sheet to the document cover.
Solution to ring-shaped stripe pattern in scanning film (Newton Ring)
* Curled film strips can stick to the document glass and cause a pattern of rings called Newton Rings to appear on the scanned image. Turn the film strip over and place it face up in the film holder. Click the [Preview] button and the [Mirror] button of ScanGear's toolbar to reverse the image, and then click the [Scan] button.
When scanning a curled film strip, set the film straight using the supplied film retainer sheet.
1. Place the film face down (correctly viewed from below) (1) in the film guide (4), so that the longer edges of the film are curling upward.
2. With its glossy side (the side without an illustration) facing upward (2), slip the film retainer sheet under the film (3). Make sure that the film retainer sheet does not cover the frames to be scanned.
Caution
* To avoid damaging the film, always place the glossy side (the side without an illustration) of the film retainer sheet against the film.
* To avoid damaging the film, do not push the film retainer sheet against the film.
If the film is curled too much,
1. Turn the film strip over and place it face up (correctly viewed from above)(1) in the film holder so that the film edges are held down.
2. With its rough side (the side with an illustration) facing upward (2), place the film retainer sheet on top. (Always place the glossy side of the film retainer sheet against the film.) (3)
3. Close the film holder and make sure that the film is correctly placed in the film guide.
4. Preview the image in ScanGear and click the [Mirror] button to reverse the image before initiating the final scan.
Caution
* Make sure that the film retainer sheet does not cover the frames to be scanned.
* Store the film retainer sheet in a safe place so that it will not get lost.
Cause and solution
The scanner needs recalibration.
Calibrate your scanner.
1. Prepare your scanner according to the type of item to be scanned.
For scanning paper/photo, put the protective sheet to the document cover.
For scanning film, remove the protective sheet from the document cover and set the film guide.
| For Paper/Photo | For Film |
Do not block the calibration slot (1) on the film guide when scanning film.
Colors will not scan correctly if the calibration slot is obstructed.
35mm Strip
(1) Calibration Slot
35mm Slide
(1) Calibration Slot
120 Format
(1) Calibration Slot
2. Close the document cover.
3. Start ScanGear to calibrate the scanner.
(1) Click the [Advanced Mode] tab.
(2) Select the type of the document in [Select Source] of [Input Settings].
(2) Select the type of the document from the pull-down menu of [Select Source].
(3) Scroll down the scroll bar on the right of [Image Settings] to display [Calibration Settings].
If you set [Execute at Every Scan] to [ON], the scanner will be calibrated every time.
Cause and solution
The scanner may not be recognized by the computer.
Disconnect and reconnect the scanner.
* If the scanner is connected via USB hub, connect the scanner to the computer directly without hub.
* If your computer has multiple USB ports, connect the scanner to another port.
Make sure that the lock switch is released.
Connect the scanner to the computer with the supplied USB cable.
The connectors of USB cable have different shapes. Connect the wide flat connector of the USB cable to the computer, the small square one to the scanner.
Connect the supplied AC adapter to the scanner.
(1) Connect the supplied power cord to the AC adapter.
(2) Connect the AC adapter to the scanner.
(3) Plug the power cord into the electrical outlet.
Press the power switch to turn the power on.
Caution
Cause and solution
The scanner driver is not installed correctly.
Uninstall and reinstall the driver and then reconnect the scanner.
Make sure that the lock switch is released.
Connect the scanner to the computer with the supplied USB cable.
The connectors of USB cable have different shapes. Connect the wide flat connector of the USB cable to the computer, the small square one to the scanner.
Connect the supplied AC adapter to the scanner.
(1) Connect the supplied power cord to the AC adapter.
(2) Connect the AC adapter to the scanner.
(3) Plug the power cord into the electrical outlet.
Press the power switch to turn the power on.
Caution
Caution
* If your Windows computer is used with multiple users, log in as an Administrator (System administrator) to install the software. Continue the installation if your computer is not used with multiple users. Refer to the manual or help of Windows for details.
* The reinstallation will require to restart the computer in the process. Read this page carefully before reinstalling the driver.
1. Disconnect the USB cable from the scanner.
2. Uninstall the currently used scanner driver.
Click Start, point to [(All) Programs], ["Your scanner model name"], then click [Uninstall].
3. When "Scanner Driver Uninstaller" is displayed, click [Execute].
4. When "Uninstallation Complete" is displayed, click [Complete].
5. Restart the computer.
The uninstallation of the scanner driver is completed. In the next step, install the scanner driver after the computer is restarted.
6. Place the Setup CD-ROM in the drive.
When the initial screen for setting up is displayed, click [Custom Install].
7. Install the scanner driver from the Setup CD-ROM.
When the screen to select software is displayed, make sure that ScanGear is checked and remove the checkmarks of the other applications. Click [Next].
8. When the "License Agreement" screen appears, read it carefully and click [Yes].
9. The installation starts. The installation progress will be displayed until the Setup CD-ROM stops.
10. Click [Restart].
You cannot use the scanner unless you restart the computer.
11. After the computer is restarted, remove the Setup CD-ROM from the drive.
If the menu screen appears, click [Exit] and then remove the CD-ROM.
12. After the installation is completed, connect the scanner to the computer.
Caution
* Make sure that the lock switch is released.
* Connect the scanner to the computer with the supplied USB cable.
* The scanner may not work properly if the scanner is connected via USB hub. In this case, connect the scanner to the computer directly.
Caution
* If your Mac OS X is used with multiple users (accounts), log in as the first created administrator to install the software. You cannot install the software if you logged in with an added administrator account.
* The reinstallation will require to restart the computer in the process. Read this page carefully before reinstalling the driver.
1. Disconnect the USB cable from the scanner.
2. Uninstall the currently used scanner driver.
On Macintosh HD, open [Library], [ImageCapture], then [Twain Data Sources]. Drag and drop the [(your scanner name).ds] icon to the trash can icon.
3. Restart the computer.
The scanner driver is uninstalled.
In the next step, install the scanner driver after the computer is restarted.
4. Place the CanoScan Setup CD-ROM in the drive.
[CANOSCAN] Finder opens. Double-click the [Setup] icon in the finder.
5. If "Authenticate" screen is displayed, enter the administrator's (first created user) name and password and then click [OK].
6. Place the Setup CD-ROM in the drive.
When the initial screen for setting up is displayed, click [Custom Install].
7. Install the scanner driver from the Setup CD-ROM.
When the screen to select software is displayed, make sure that ScanGear is checked and remove the checkmarks of the other applications. Click [Next].
8. When the "License Agreement" screen appears, read it carefully and click [Yes].
9. The installation starts. The installation progress will be displayed until the Setup CD-ROM stops.
10. Click [Restart].
You cannot use the scanner unless you restart the computer.
11. After the computer is restarted, remove the Setup CD-ROM from the drive.
If the menu screen appears, click [Exit] and then remove the CD-ROM.
12. After the installation is completed, connect the scanner to the computer.
Caution
* Make sure that the lock switch is released.
* Connect the scanner to the computer with the supplied USB cable.
* The scanner may not work properly if the scanner is connected via USB hub. In this case, connect the scanner to the computer directly.