The scanner may not be recognized by the computer. (Windows)

Perform the following procedures to check if the scanner is recognized. If it is not, reinstall ScanGear.

Procedure A: Confirm

Windows Vista:

1. Click [Start], then right-click [Computer], then select [Properties].

2. Select [Device Manager] in the task area.

Windows XP:

1. Click [Start], then right-click [My Computer] and then select [Properties].

2. Select [Device Manager] in the [Hardware] tab.

Windows 2000:

1. Right click [My Computer] and select [Properties] from the pulldown menu.

2. Select [Device Manager] in the [Hardware] tab.

If the scanner is recognized

Your scanner name is displayed under [Imaging devices].

If the scanner is not recognized

Your scanner name is not displayed. (CanoScan may be displayed under [Other devices]. )

Procedure B: Delete ScanGear

1. Click the [Start] menu, followed by [(All)Programs], ["Your printer model name"] and [Uninstall] to uninstall ScanGear.

2. When a confirmation appears, click [Execute].

3. When all files are deleted, click [Complete].

ScanGear is deleted.

Procedure C: Reinstall ScanGear

Insert the Setup CD-ROM in the drive. Select [Custom Install] to reinstall ScanGear.

Caution