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Issue
An error message appears and the scanner does not work.
Cause and solution
The lock switch holding the scanning unit is not released completely.
Disconnect the interface cable from the scanner and release the lock switch completely.
Then reconnect the scanner.
Make sure that the lock switch is released.
Connect the scanner to the computer with the supplied USB cable.
The connectors of USB cable have different shapes. Connect the wide flat connector of the USB cable to the computer, the small square one to the scanner.
Connect the supplied AC adapter to the scanner.
(1) Connect the supplied power cord to the AC adapter.
(2) Connect the AC adapter to the scanner.
(3) Plug the power cord into the electrical outlet.
Press the power switch to turn the power on.
Caution
Only use the USB cable, AC adapter, and the power cord provided with the scanner. Use of other cables or adapters may lead to a malfunction.
Always attach the AC adapter to the scanner before plugging in the power cord to the electrical outlet. Reversing this order may lead to malfunctions.
Handle the scanner with both hands when carrying.
Caution
Make sure to release the lock before connecting the scanner to the computer. If you use the scanner without releasing the lock, it may cause failure or trouble.
1. Peel the orange tape off the scanner.
2. Open the document cover and slide the lock switch toward the unlock mark to release the lock.
3. Close the document cover.
Caution
When carrying or transporting the scanner, make sure to lock the scanner by sliding the lock switch to the lock mark to lock the scanning unit.
Cause and solution
The error message appears even though the lock switch is released.
If the error message appears even though the lock switch is released, the main unit may not function properly. Contact the store where you purchased the scanner or the service information desk.