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Issue
Cause and solution
Check 1: If the Power lamp is off, make sure that the power cord is plugged in, then turn the machine on
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
Cause and solution
Check 2: Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.Log on as a user account with administrator privilege.
2.Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX Printer icon, then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.
Cause and solution
Caution
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
Cause and solution
Check 3: Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Cause and solution
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in [ Deleting the Unnecessary MP Drivers ], insert the Setup CD-ROM into the computer's disc drive and perform Custom Install and select MP Drivers to install again.
Cause and solution
Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer
Follow the procedure below to check the status of the device.
1.Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware sheet.
2.Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer.
-⋗Check 3: Make sure that the machine is connected to your computer properly.
3.Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.