Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Caution
"Support Code" on the table below means the error number. It appears on the LCD and the computer screen with a message when an error occurs.
Cause and solution
Support Code=1401 : Print head is not installed.Install the print head
The FINE cartridge is not installed.
Install the FINE cartridge.
Appropriate FINE cartridge is not installed.
Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1403 : The type of print head is incorrect. Install the correct print head
The FINE cartridge is not installed.
Install the FINE cartridge.
Appropriate FINE cartridge is not installed.
Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1485 : Appropriate ink cartridge is not installed. Install the appropriate ink cartridge
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1687 : The following ink cartridge cannot be recognized
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Caution
When the Head Cover does not open, turn OFF this product. Then, push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer. On this occasion, do not touch the other parts.
When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.
Remove the FINE cartridge, then install it properly.
Turn ON this product to confirm that the error is solved.
Cause and solution
Support Code=1487,1486 : Some ink cartridges are not installed in place
Make sure that each FINE cartridge is installed in the correct position.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1684 : The following ink cartridge cannot be recognized
The ink cartridge cannot be recognized.
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1682 : The following ink cartridge cannot be recognized
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1686 : The ink may have run out. Replacing the ink cartridge is recommended
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1688 : The ink has run out. Replace the ink cartridge
The ink has run out.
Replace the ink cartridge and close the paper output cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
When you need to replace a FINE cartridge, follow the procedure below.
Caution
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Caution
If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.
Caution
The head cover will open automatically after you open the paper output cover.
If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again.
Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.
(1) Push down the ink cartridge lock lever until it clicks.
(2) Remove the FINE cartridge.
Caution
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
Caution
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Caution
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Caution
Check if the FINE cartridge is installed correctly.
The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
6. Close the paper output cover (H).
Caution
If the error message appears after the paper output cover is closed, take appropriate action.
-⋗ [ An Error Message Is Displayed on the LCD ]
When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The machine may make noise during operation.
Replacing a FINE Cartridge
Cause and solution
Support Code=1003 : No paper. Check the following and press [ OK ] when finished. when finished. - Insert the paper completely to the end. Align the paper guides with the paper
Reload the paper and press the OK button on the printer.
When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Cause and solution
Support Code=1202 : Paper output cover is open. Close the paper output cover
The paper output cover is open. Close the paper output cover.
Cause and solution
Support Code=1250 : Paper output tray is closed. Open the paper output tray
Open the Front Tray to resume printing.
Cause and solution
Support Code=1300 : Paper is jammed in the paper output slot. Remove the paper
The paper may be jammed in the paper output slot. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.
Cause and solution
Support Code=1303 : Paper is jammed in the rear side. Remove the paper.
The paper may be jammed in the rear side. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.
Cause and solution
Support Code=1304 : Paper is jammed in the duplex transport unit. Remove the paper.
The paper may be jammed in the transport unit. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine.
Cause and solution
Support Code=1310 : This paper is not compatible with two-sided printing. Remove the paper and select [ OK ].
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
Cause and solution
Data of supported types are not saved
There is no image data or document saved on the memory card that can be read by this machine.
The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
Photo data edited or processed on a computer must be printed from the computer.
Caution
When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.
Cause and solution
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large
Make sure the PDF file is printable from a memory card.
Caution
The names of the PDF files are displayed even though they cannot be printed from the memory card. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.
The Details screen is not displayed for the PDF file you want to print.
Characters other than machine name, IJ Scan Utility, or My Image Garden are displayed on Created with on the Details screen.
"?" is displayed on the preview screen.
Cause and solution
Data edited or processed on a computer must be printed from the computer.
Cause and solution
The specified PDF file contains unprintable data. Some portions may not be printed.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.
Cause and solution
Support Code=1702, 1704, 1712, 1714 : The ink absorber is almost full. Select [ OK ] to continue printing. Contact the service center
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Support Code=5B02, 5B04, 5B12, 5B14 : Printer error has occurred. Contact the service center
The machine error has occurred.
Contact the service center.
Cause and solution
Support Code=2700 : Timeout error has occurred
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
Cause and solution
Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean.
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
Make sure the platen glass and the print head alignment sheet are not dirty.
Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
Cause and solution
Support Code=B200 : An error has occurred. The printer needs repair.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Cause and solution
Support Code=5100 : Printer error has occurred.
Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared
Cause and solution
- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
When this error code is displayed at the initial setup, confirm that all the protective tapes and the white fixing material have been removed.
[ Protective tapes and white fixing material ]
Caution
When the protective tapes and the white fixing material cannot be removed since the FINE Cartridge Holder is behind the Head Cover, follow the procedures below to remove the protective tapes and the white fixing material.
1. Turn OFF this product.
2. Push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer.
On this occasion, do not touch the other parts.
3. When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.
4. Remove the protective tape and the white fixing material attached to the FINE Cartridge Holder to confirm that the FINE Cartridge Holder is situated as shown below right.
5. Close the Head Cover and turn ON the printer, then confirm that the Head Cover opens automatically.
Caution
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
Removing the Protective Material
Cause and solution
- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
Cause and solution
- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
Cause and solution
If the problem persists, contact the service center.
Cause and solution
Support Code=5011, 5012, 5200, 5400, 6000, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 : Printer error has occurred
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Cause and solution
Support Code=1890 : Remove the protective material or tape if it is attached to the holder
The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
Cause and solution
The card is currently writable from PC. Set to [Not writable from PC].
The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.
Cause and solution
Power was not turned off correctly the last time. Press the [ Power ] button when turning power off.
The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.
Cause and solution
Support Code=4100 : Cannot print the data
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
Cause and solution
Cannot connect to the server. Please wait a while and try again
You cannot connect to the server properly When you have tried to access a photo sharing site, it is possible that your album has been deleted.
Press the OK button to dismiss the error, then try again.
Close
