PIXMA MG2160 Support

FAQs & troubleshooting

Paper Jams

Content Id: 8201161800

Issue

If you need to turn off the machine to remove jammed paper during printing, press the Stop/Reset button to cancel print jobs before turning off the machine.

Cause and solution

Paper Is Jammed in the Paper Output Slot

If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.

1. Pull the paper out slowly.

Hold the paper with your hands, then pull the paper out slowly not to tear it.

Caution

Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.

Caution

If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

If you cannot pull the paper out from the paper output tray, try to pull the paper out from the transport unit.

-⋗ Refer to [ Paper Is Jammed inside the Machine at the Transport Unit ] within this webpage.

If the paper tears and you cannot remove the jammed paper from the paper output slot, open the paper output cover to remove the paper.

-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.

Cause and solution

2. Reload the paper, and press the Stop/Reset button on the machine.

If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

Caution

When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

-⋗ [ Loading Paper ]

We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

Cause and solution

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

Paper Is Jammed inside the Machine at the Transport Unit

If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.

Remove the paper following the procedure below.

1. Turn the machine off, then unplug the power cord.

Cause and solution

2. Stand the machine with the right side facing down.

If you can see the jammed paper at the front tray, stand the machine with the front tray open.

Caution

When you stand the machine, confirm that the document cover is closed.

When you stand the machine, hold it securely and be careful not to hit it on a hard object.

Cause and solution

3. Push the open lever to open the transport unit.

(A) Open lever

When you open the transport unit, support it with your hand so that it does not fall down.

Cause and solution

4. Pull out the jammed paper slowly.

Caution

If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.

If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.

-⋗ Refer to [ Paper Is Jammed inside the Machine ] within this webpage.

Cause and solution

5. Close the transport unit.

Caution

After you close the transport unit, do not keep the machine standing upright.

Cause and solution

6. Plug the machine back in and turn the machine back on.

Cause and solution

7. Reload the paper.

All print jobs in the queue are canceled. Reprint if necessary.

Cause and solution

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

Paper Is Jammed inside the Machine

If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.

1. Turn off the machine, and unplug the power cord of the machine from the power supply.

Cause and solution

2. Open the paper output cover.

Remove the paper on the front tray if any.

Caution

Do not touch the clear film (A).

If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

Cause and solution

3. Make sure that the FINE cartridge holder does not hang over the paper.

If the FINE cartridge holder hangs over the paper, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.

When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.

Cause and solution

4. Hold the jammed paper with your hands.

If the edge of paper is jammed near the paper output slot, pull the edge of paper to the position where you can hold it with your hands.

Cause and solution

5. Pull the paper slowly not to tear it, then pull the paper out.

Cause and solution

6. Make sure that all the jammed paper is removed.

If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.

Does the piece of paper remain under the FINE cartridge holder?

Does the little piece of paper remain inside the machine?

Does the piece of paper remain in the right side or the left side space (A) inside the machine?

Cause and solution

7. Close the paper output cover, then reload the paper.

All print jobs in the queue are canceled. Reprint if necessary.

Caution

If the message about paper jam is displayed on the computer screen or an error code is displayed on the LED when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.

Cause and solution

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

In Other Cases

Make sure of the following:

Check 1: Are there any foreign objects around the paper output slot?

Check 2: Are there any foreign objects around the front tray?

Check 3: Is the paper curled?

-⋗ [Check 3: Load the paper after correcting its curl. ]

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