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Issue
Cause and solution
Check 1: If all the lamps are off, make sure that the power plug is plugged in, then turn the machine on.
While the Paper lamp is flashing, the machine is initializing. Wait until the Paper lamp stops flashing and remains lit green.
Cause and solution
Check 2: Make sure that the printer port is configured appropriately in the printer driver
* In the following instructions, "XXX" signifies your machine's name.
1. Log on as a user account with administrator privilege.
2. Select items from the Start menu as shown below.
3. Open the properties of printer driver for the machine.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Cause and solution
Reinstall the MP Drivers.
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers.
You will be prompted to connect it during the installation using the Setup CD-ROM.
Caution
Screens are based on Windows 7 operating system Home Premium and Mac OS X v.10.6.x. Actual screens may differ depending on the OS version.
Windows
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected,unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click (My) Computer ⋗ CDROM icon ⋗ MSETUP4.EXE.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later (Windows) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts.
Macintosh
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected, unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click the CD-ROM icon on the desktop.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software.
Safari 4 or later (Mac OS X v.10.5 or later) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts when clicking OK in the Canon Solution Menu EX dialog.
Cause and solution
Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer
When the machine is connected to your computer with a USB cable, check the followings:
Cause and solution
Check 4: Make sure that the MP Drivers are installed correctly
Uninstall the MP Drivers following the procedure described in [ Deleting the Unnecessary MP Drivers ] , insert the Setup CD-ROM into the computer's disc drive and install the MP Drivers again.
You will be prompted to connect it during the installation using the Setup CD-ROM.
Caution
Screens are based on Windows 7 operating system Home Premium and Mac OS X v.10.6.x. Actual screens may differ depending on the OS version.
Windows
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected,unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click (My) Computer ⋗ CDROM icon ⋗ MSETUP4.EXE.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later (Windows) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts.
Macintosh
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected, unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click the CD-ROM icon on the desktop.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software.
Safari 4 or later (Mac OS X v.10.5 or later) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts when clicking OK in the Canon Solution Menu EX dialog.
Cause and solution
Check 5: Check the status of the device on your computer
Follow the procedure below to check the status of the device.
1. Open the Device Manager on your computer as shown below.
If the User Account Control screen is displayed, follow the on-screen instructions.
2. Double-click Universal Serial Bus controllers then USB Printing Support.
-⋗ Refer to [Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer.] within this webpage.
3. Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.