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Issue
Cause and solution
Check 1: If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper.
If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper using the operation panel or your computer.
After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.
Press the Maintenance button repeatedly until the LED displays as follows, then press the Black button to enable the Prevent paper double-feed function.
To disable the Prevent paper double-feed function, press the Maintenance button repeatedly until the LED above appears, then press the Color button.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper double-feed check box, and then click OK.
Caution
Printing speed will be reduced if Prevent paper double-feed function is enabled.
Cause and solution
Check 2: Make sure that paper is loaded.
Caution
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 4" x 8" (101.6 x 203.2 mm), or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams.
Caution
For details on the Canon genuine paper, see [Media Types You Can Use].
For the page size and paper weight you can use for this machine, see [Media Types You Can Use].
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
For details on how to flatten curled paper, see [Load the paper after correcting its curl].
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.
Caution
- After loading paper -
Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.
Cause and solution
Check 3: Make sure of the following when you load paper.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Caution
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 4" x 8" (101.6 x 203.2 mm), or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams.
Caution
For details on the Canon genuine paper, see [Media Types You Can Use].
For the page size and paper weight you can use for this machine, see [Media Types You Can Use].
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
For details on how to flatten curled paper, see [Load the paper after correcting its curl].
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.
Caution
- After loading paper -
Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.
Cause and solution
Check 4: Check to see if the paper you are printing on is not too thick or curled.
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.
Caution
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 4" x 8" (101.6 x 203.2 mm), or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams.
Caution
For details on the Canon genuine paper, see [Media Types You Can Use].
For the page size and paper weight you can use for this machine, see [Media Types You Can Use].
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
For details on how to flatten curled paper, see [Load the paper after correcting its curl].
2. Load paper.
(1) Open the front cover gently, and extend the paper support.
(2) Use the right paper guide (A) to slide both paper guides all the way out.
(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Caution
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
Caution
(5) Open the output tray extension.
3. Open the paper output tray.
(1) Open the paper output tray gently, and extend the paper output support.
Caution
Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.
Caution
- After loading paper -
Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.
Cause and solution
Check 5: Make sure of the following when you load envelopes.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 6: Confirm that the media type and the paper size settings correspond with the loaded paper.
Cause and solution
Check 7: Remove the foreign object in the front tray.
Cause and solution
Check 8: Clean the paper feed roller.
Caution
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1. Make sure that the power is turned on and remove any paper from the front tray.
2. Open the paper output tray.
3. Clean the paper feed roller without paper.
(1) Press the 
(2) Press the Color or Black button.
The paper feed roller will rotate as it is cleaned.
4. Clean the paper feed roller with paper.
(1) Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load three sheets of A4 or Letter-sized plain paper in the front tray.
(2) Open the output tray extension, open the paper output tray, then extend the paper output support.
(3) Make sure that b is displayed on the LED (Light Emitting Diode), then press the Color or Black button.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
Caution
After the cleaning is complete, press the Stop/Reset button to return the LED to the copy standby mode.
If the problem is not resolved after cleaning the paper feed roller, contact the service center.
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.