Close
Issue
Cause and solution
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Start the installation following the procedure below.
1. Select items from the [ Start ] menu as shown below.
2. Double-click the 
If the contents of the CD-ROM are displayed, double-click [ MSETUP4.EXE ].
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
Cause and solution
If you are unable to proceed beyond the Printer Connection screen:
If you are unable to proceed beyond the [ Printer Connection ] screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.
Caution
[ The printer is not detected. Check the connection. ] may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the MP Drivers.
Cause and solution
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM.
4. Turn the machine off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the MP Drivers.
Cause and solution
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
-⋗ [ Deleting the Unnecessary MP Drivers ]
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
Caution
Caution
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
You will be prompted to connect it during the installation using the Setup CD-ROM.
Caution
Screens are based on Windows 7 operating system Home Premium and Mac OS X v.10.6.x. Actual screens may differ depending on the OS version.
Windows
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected,unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click (My) Computer ⋗ CDROM icon ⋗ MSETUP4.EXE.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later (Windows) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts.
Macintosh
1. Press the ON button to turn off the machine.
Operating noise stops after about 30 seconds.
2. Insert the CD-ROM into the computer.
Caution
If the USB cable is already connected, unplug it.
If a message appears on the computer, click Cancel.
3. Follow the on-screen instructions to proceed.
If the Select Language screen appears, select a language.
Caution
If the CD-ROM does not autorun:
Double-click the CD-ROM icon on the desktop.
4. Click [Next].
5. Select your place of residence, then click Next.
6. Select a country or region, then click Next.
7. Click [Next].
Caution
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software.
Safari 4 or later (Mac OS X v.10.5 or later) is required to use this software. An Internet connection is required for installation.
Follow any on-screen instructions to proceed with the software installation.
- Important Information for the Installation
When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
After connecting the cable, TURN ON THE PRINTER.
8. Click [Next].
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed.
(This has no effect on the printer's functionality.)
Test printing will be performed to check the printer's operation.
Load plain paper into the printer and click [Execute].
After test printing, click [Next].
To skip test printing, click [Next] instead of [Execute].
9. Click [Exit] to complete the installation.
Remove the Setup CD-ROM and keep it in a safe place.
10. Solution Menu EX starts when clicking OK in the Canon Solution Menu EX dialog.
