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Issue
Cause and solution
Check 1: If the Power lamp is off, make sure that the power cord is plugged in, then turn the machine on
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
Cause and solution
Check 2: Make sure that the printer port is configured appropriately in the printer driver.
Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select [Devices and Printers] from the [Start] menu.
In Windows 7, select [Start] menu ⋗ [Control Panel] ⋗ [Hardware and Sound] ⋗ [Devices and Printers].
In Windows Vista, select the [Start] menu ⋗ [Control Panel] ⋗ [Hardware and Sound] ⋗ [Printers].
In Windows XP, select the [Start] menu ⋗ [Control Panel] ⋗ [Printers and Other Hardware] ⋗ [Printers and Faxes].
3. Right-click the [Canon XXX Printer] icon (where "XXX" is your machine's name), then select [Printer properties].
In Windows Vista or Windows XP, right-click the [Canon XXX Printer] icon (where "XXX" is your machine's name), then select [Properties].
4. Click the [Ports] tab to confirm the port settings.
Make sure that a port named [USBnnn] (where "n" is a number) with [Canon XXX Printer] appearing in the [Printer] column is selected for [Print to the following port(s)].
Reinstall the MP Drivers.
Launch [Canon My Printer] from the task tray, select [Diagnose and Repair Printer]. Follow the on-screen instructions to set the correct printer port, then select [Canon XXX Printer].
If the problem is not resolved, reinstall the MP Drivers.
Cause and solution
Check 3: Make sure that the USB cable is securely plugged into the machine and the computer
When the machine is connected to your computer with a USB cable, check the followings:
Cause and solution
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in [ Deleting the Unnecessary MP Drivers ], insert the Setup CD-ROM into the computer's disc drive and perform [Custom Install] and select [MP Drivers] to install again.
Do not connect the USB cable yet.
To use the machine by connecting it to a computer, software including the drivers needs to be copied (installed) to the computer's hard disk. The installation process takes about 20 minutes. (The installation time varies depending on the computer environment or the number of application software to be installed.)
Caution
The installation resumes once your computer has restarted.
- For Windows 7
(1) Remove the USB cable connected to your computer.
(2) Proceed to 1 .
- For Windows Vista/Windows XP
This dialog box may appear.
(1) Remove the USB cable connected to your computer.
If the dialog box closes, proceed to 1 .
(2) Click Cancel .
(3) Proceed to 1 .
Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later is required to use this software. An Internet connection is required for installation.
Windows
1.
Press the ON button (A) to TURN OFF THE MACHINE.
Operating noise may continue for up to 35 seconds until the machine turns off.
Caution
Do NOT connect the USB cable to the computer and the machine yet. If you have already connected the cable, disconnect it now.
2.
Turn on the computer, then insert the Setup CD-ROM into the CDROM drive.
If you are using Windows, the setup program starts automatically.
Caution
If the program does not start automatically, double-click the CD-ROM icon in Computer or My Computer. When the CDROM contents appear, doubleclick MSETUP4.EXE.
Windows 7/Windows Vista -⋗ 3.
Windows XP -⋗ 4.
3.
Click Run Msetup4.exe on the AutoPlay screen, then click Yes or Continue on the User Account Control dialog box.
If the User Account Control dialog box reappears in following steps, click Yes or Continue.
4.
Select your place of residence, then click Next.
Caution
If the Select Language screen appears, select a language, then click Next.
5.
Select a country or region, then click Next.
6.
Click Easy Install.
The drivers, application software, and on-screen manuals are installed.
Caution
If you want to select particular items to install, click Custom Install.
7.
Click Install.
Follow any on-screen instructions to proceed with the software installation.
- USB Port
When the Printer Connection screen appears, connect the machine to the computer with a USB cable.
After connecting the cable, TURN ON THE MACHINE.
The USB Port is located on the right side at the back of the machine.
- Necessary Information for the User Registration
When the serial number is not displayed on the registration screen automatically, input the serial number located inside the machine (as shown in the illustration).
Caution
If the power is on, the Print Head Holder will move when the Scanning Unit (Cover) (B) is opened.
Caution
The User Registration screen will only be displayed when Europe, Middle East, Africa
is selected on the Select Your Place of Residence screen.
- If the Extended Survey Program screen appears
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the machine's functionality.)
8.
Click Exit to complete the installation.
9.
Solution Menu EX starts.
Remove the Setup CD-ROM and keep it in a safe place.
Caution
The buttons displayed on Solution Menu EX may vary depending on the country or region of purchase.
In Windows 7 and Windows Vista SP1 or later, the XPS Printer Driver can be installed
additionally. To install, perform from 1 in "Install the Software" . Click Custom Install in 6, then select XPS Printer Driver in the Custom Install screen.
Macintosh
1.
Press the ON button (A) to TURN OFF THE MACHINE.
Operating noise may continue for up to 35 seconds until the machine turns off.
Caution
Do NOT connect the USB cable to the computer and the machine yet. If you have already connected the cable, disconnect it now.
2.
Turn on the computer, then insert the Setup CD-ROM into the CDROM drive.
3.
Double-click the Setup icon of the CD-ROM folder to proceed to the following screen. Enter your administrator name and password, then click OK.
If the CD-ROM folder does not open automatically, doubleclick the CD-ROM icon on the desktop.
If you do not know your administrator name or password, click the help button, then follow the on-screen instructions.
4.
Select your place of residence, then click Next.
Caution
If the Select Language screen appears, select a language, then click Next.
5.
Select a country or region, then click Next.
6.
Click Easy Install.
The drivers, application software, and on-screen manuals are installed.
Caution
If you want to select particular items to install, click Custom Install.
7.
Click Install.
Follow any on-screen instructions to proceed with the software installation.
- USB Port
When the Printer Connection screen appears, connect the machine to the computer with a USB cable.
After connecting the cable, TURN ON THE MACHINE.
The USB Port is located on the right side at the back of the machine.
- Necessary Information for the User Registration
When the serial number is not displayed on the registration screen automatically, input the serial number located inside the machine (as shown in the illustration).
Caution
If the power is on, the Print Head Holder will move when the Scanning Unit (Cover) (B) is opened.
Caution
The User Registration screen will only be displayed when Europe, Middle East, Africa
is selected on the Select Your Place of Residence screen.
- If the Extended Survey Program screen appears
If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the machine's functionality.)
8.
Click Exit to complete the installation.
It is necessary to restart the computer before scanning using the Operation Panel on the machine for the first time.
9.
Solution Menu EX starts when clicking OK in the Canon Solution Menu EX dialog.
Remove the Setup CD-ROM and keep it in a safe place.
Caution
The buttons displayed on Solution Menu EX may vary depending on the country or region of purchase.
Cause and solution
Check 5: Check the status of the device on your computer
Follow the procedure below to check the status of the device.
1. Click Control Panel, System and Security, System, then click the Device Manager button.
In Windows Vista, Click Control Panel, Hardware and Sound, then Device Manager.
If the [User Account Control] screen is displayed, follow the on-screen instructions.
In Windows XP, click [Control Panel], [Performance and Maintenance], [System], then click [Device Manager] on the [Hardware] sheet.
2. Double-click Universal Serial Bus controllers then USB Printing Support.
If [USB Printing Support] is not displayed, make sure that the machine is correctly connected to the computer.
-⋗ [ Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer.]
3. Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.