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Issue
Cause and solution
Paper jammed in the Paper Output Slot, the Rear Tray, or the Front Tray
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from the paper source or from the Paper Output Slot, whichever is easier.
(A) When printing from the Rear Tray
(B) When printing from the Front Tray
* Be careful not to touch the components inside the machine.
(2) Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Cause and solution
Landscape credit card-sized paper jammed inside the machine
Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1) Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.
Cause and solution
Paper jammed inside the machine at the transport unit
Remove the paper following the procedure below.
(1) Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
(3) Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at the right edge of the cover with the slots at the rear of the machine and press on the lever to reattach the Rear Cover.
Caution
Press firmly on the Rear Cover on the rear of the machine until it is locked in place. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams.
Cause and solution
(4) If you were not able to remove the paper out in step (2), remove it from the Front Tray. See [ Paper jammed in the Paper Output Slot, the Rear Tray, or the Front Tray ].
(5) Reload the paper in the Front Tray and press the OK button on the machine.
If you turned off the machine in step (2), all print jobs in queue are canceled. Reprint if necessary.
Caution
When reloading the paper in the machine, see [Paper Does Not Feed Properly] to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon Service representative.