Pixma MP520 Support

FAQs & troubleshooting

Paper Does Not Feed Properly

Content Id: 8200154300

Issue

Cause and solution

Printing on inappropriate type of paper

Check to see if the paper you are printing on is not too thick or curled.

See [Compatible Media Types].

Cause and solution

Paper Feed Roller is dirty

Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary. For details on cleaning, see [Cleaning the Paper Feed Roller (Roller Cleaning) ].

Cause and solution

Paper not loaded properly

Make sure of the following when you load paper in the machine.

When loading two or more sheets of paper, align the edges of the sheets before loading.

Always load the paper in portrait orientation, either in the Rear Tray or the Front Tray, regardless of the printing orientation.

When loading paper in the Rear Tray, load the paper with the print side facing UP. Align the right edge of the paper stack against the Cover Guide and slide the Paper Guide so that it just touches the left edge of the stack.

When loading paper in the Front Tray, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Front Tray and slide the Paper Guide against the left edge of the stack.

When loading paper in the Front Tray, make sure that the paper is not set over the Load Limit Mark on the Paper Guide.

For details on loading paper, see [Loading Paper].

Cause and solution

Paper source selection inappropriate

You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any other type of paper, load it in the Rear Tray.

Make sure that the proper paper source is selected. If not, change the paper source using the Paper Feed Switch or the printer driver.

Caution

When printing from your computer, if a setting other than Paper Feed Switch is selected for Paper Source in the printer driver, the printer driver settings take precedence when printing.

For details on paper source selection using the printer driver, refer to [Printing from Your Computer].

Cause and solution

Too much paper loaded

Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see [Loading Paper].

Cause and solution

Foreign object in the Rear Tray or Front Tray

Make sure that there are no foreign objects in the Rear Tray or Front Tray.

Cause and solution

Envelopes not prepared or loaded properly

When printing on envelopes, [Loading Envelopes], and prepare the envelopes before printing. Once you have prepared the envelopes, load them in the machine in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

If the Paper Support is pulled out, retract it.

Cause and solution

Rear Cover is not attached properly

If the Rear Cover is not reattached properly after it has been removed, it can cause paper jams. Press firmly on the Rear Cover until it is locked into place in the rear of the machine.

Cause and solution

The Front Tray is closed

Open the Front Tray.

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