Issue
You cannot send a fax. An error message appears on the display when you send faxes.
Cause and solution
If you cannot send faxes, check the following.
Cause and solution
Did You Just Turn ON the Main Power Switch?
Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.
Cause and solution
Is the Machine Set for the Correct Telephone Line Type?
Make sure the machine is set for the correct telephone line type. If you do not know the telephone line type, contact your local telephone company.
For instructions on how to set the telephone line type, see [ Connecting the Telephone Line ].
Cause and solution
Is Your Machine in the Fax Mode?
Tap ⋖Fax⋗ to show the fax standby display.
Cause and solution
Is the Document Loaded Correctly?
1. Make sure the originals are correctly loaded. (See [ Placing Documents ].)
Cause and solution
2. Make sure the feeder and rear cover are fully closed.
Cause and solution
Is the Specified Destination Registered Correctly?
Check that the Address Book settings are registered correctly. (See [ Registering/Editing/Deleting Destinations in the Address Book ].)
Cause and solution
Did You Dial the Correct Number?
Check that you have the correct number.
Cause and solution
Is the Machine in the Sleep Mode?
The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press on the operation panel.
Cause and solution
Is the Recipient's Machine Out of Paper?
Ask the recipient to make sure paper is loaded in the machine.
Cause and solution
Are there other Documents being Sent from Memory?
Allow time for the documents to finish sending.
Cause and solution
Has an Error Occurred During Transmission?
Cause and solution
Is the Telephone Cable Connected Properly?
Make sure the cable is connected properly. (See [ Connecting the Telephone Line ].)
Cause and solution
Is the Telephone Line Working Properly?
Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
Cause and solution
Is the Recipient's Machine a G3 Fax Machine?
Make sure the recipient's machine is compatible with your machine.
Cause and solution
Is an Error Code #018 Shown on the TX ERROR REPORT?
The fax number you dialed is busy. Try sending the document later.
Cause and solution
Did the Recipient's Machine Answer within 35 Seconds (After All Automatic Redialing Attempts)?
Ask the recipient to check the fax machine. When sending the fax overseas, insert pauses in the fax number.
Cause and solution
Is the [Processing/Data] Indicator Blinking?
The external phone is busy. Please wait until the external phone becomes free.
Cause and solution
Is the Machine Overheated?
Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.
Cause and solution
Is a Fax Sent Using an Optical Fiber Line?
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical phone line or IP phone.