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HG21 Support
FAQs & troubleshooting

System Requirements

Content Id: 8200273300


DIGITAL VIDEO Solution Disk

Windows

OSWindows Vista (including Service Pack 1)
Windows XP (Service Pack 2)
Windows 2000 (Service Pack 4)
* Proper operation is not guaranteed on an OS that has been upgraded from a previous version.
Computer ModelComputers that come with above OS preinstalled and have built-in USB ports.
CPUWindows Vista: Pentium 1.3 GHz or better
Windows XP/Windows 2000: Pentium 500 MHz or better
RAMWindows Vista: 512 MB or more
Windows XP/Windows 2000: 256 MB or more
InterfaceUSB: only preinstalled Windows Vista / Windows XP / Windows 2000 systems with built-in USB ports
Free Hard Disk SpaceCanon Utilities
- ZoomBrowser EX: 200 MB or more
Canon DV TWAIN Driver: 25 MB or more
Display1024 x 768 pixels or better/High Color (16 bit) or better

Proper operation is not guaranteed on a dual CPU PC or on a user-built PC.
Proper operation is not guaranteed on any particular system, even if it meets the requirements outlined above.
A CD-ROM drive is required to install the software.

Product names are abbreviated as follows:

Microsoft Windows Vista (including Service Pack 1): Windows Vista

Microsoft Windows XP (Service Pack 2): Windows XP

Microsoft Windows 2000 (Service Pack 4): Windows 2000

Macintosh

OSMac OS X (v10.3 - v10.5)
Computer ModelComputers that come with above OS preinstalled
CPUPowerPC G3/G4/G5, or Intel processor
RAM256 MB or more
InterfaceUSB
Free Hard Disk SpaceCanon Utilities
- ImageBrowser 300 MB or more
Display1024 x 768 pixels / 32,000 colors or better

Proper operation is not guaranteed on any particular system, even if it meets the requirements outlined above.
ImageBrowser does not operate on disks initialized with the Unix File System (UFS).
A CD-ROM drive is required to install the software.

PIXELA ImageMixer 3 SE

System requirements vary depending on the task you want to perform, such as saving files, playing them back, editing them, and writing them back to the camcorder. Confirm the following table for the relevant operations.

Desired taskSystem configuration ASystem configuration B
Saving movies to the computer and organizing themYesYes
Playing back movies on the computerNoYes
Editing moviesNoYes
Disc authoringYes*Yes
Writing back to the camcorderYesYes
*When authoring an AVCHD disc with recordings in MXP mode, use system configuration B.

System Configuration A

Operating system Microsoft Windows XP (Service Pack 2 or 3)(*1)Microsoft Windows Vista(including Service Pack 1)(*2)
CPUIntel Pentium 4 1.49GHz or better
Intel Celeron 1.7GHz or better
Intel Pentium 4 2.4GHz or better
Intel Celeron D 3.0GHz or better
RAM512MB or more
Available hard disk spaceInstallation: 300 MB or more;
Disc authoring: At least double the amount of data to be written on the disc (*3)
Display1024 x 768 resolution or better, 16-bit color (high color) or better
SoundSound card compatible with DirectSound
Disc drivePreinstalled DVD drive (Blu-ray Disc drive if creating Blu-ray Discs) with writing capabilities
Others- Preinstalled USB 2.0 (Hi-Speed USB) port
- System that can run DirectX 9.0c
- Internet connection (during installation)

System Configuration B

Operating system Microsoft Windows XP (Service Pack 2 or 3)(*1)Microsoft Windows Vista(including Service Pack 1)(*2)
CPUIntel Pentium D 3.0GHz or better
Intel Core 2 Duo 2.13GHz or better
Intel Core 2 Duo, 2.33 GHz or better (for MXP mode)
RAM1GB or more2GB or more
Available hard disk spaceInstallation: 300 MB or more;
Disc authoring: At least double the amount of data to be written on the disc(*3)
Display1280 x 1024 resolution or better, 32-bit color or better;Intel G965 Express Chipset on-board or better
SoundSound card compatible with DirectSound
Disc drivePreinstalled DVD drive (Blu-ray Disc drive if creating Blu-ray Discs) with writing capabilities
Others- Preinstalled USB 2.0 (Hi-Speed USB) port
- System that can run DirectX 9.0c
- Internet connection (during installation)

*1: Home Edition or Professional.

*2: Home Basic, Home Premium, Ultimate, Business or Enterprise, 32 bit.

*3: At least 10 GB for a full, standard-size(12cm) DVD-R disc.

Operation is not guaranteed when using over-clocked CPUs.
This does not guarantee full operation.
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