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Issue
Caution
If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
Cause and solution
If the paper is jammed in the Paper Output Slot or the Rear Tray:
Remove the paper following the procedure below.
1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
Caution
Cause and solution
2. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Caution
Cause and solution
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Cause and solution
If paper is jammed inside the printer at the transport unit:
Remove the paper following the procedure below.
1. Detach the Rear Cover.
2. Pull the paper out slowly.
Caution
Cause and solution
3. Attach the Rear Cover.
Push the left side of the Rear Cover until it is closed completely.
Cause and solution
If you were not able to remove the paper out in step 2:
4. Remove the Cassette.
5. Pull the paper out slowly.
6. If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
Caution
When reloading the paper into the printer, confirm that you are using the correct paper and are loading it into the printer correctly.See[ Loading Paper ].
Cause and solution
7. Insert the Cassette into the printer again, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Cause and solution
In other cases:
Make sure of the following: