Close
Issue
When a printer error occurs, the Alarm lamp flashes orange as shown below(Flashes repeatedly). The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
Caution
Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
A printer problem has occurred.
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact your Canon service representative.
Cause and solution
Two flashes:Printer is out of paper/Paper does not feed
Reload paper in the Rear Tray or Cassette and press the RESUME/CANCEL button on the printer.
Cause and solution
Three flashes:Paper Output Tray is closed/Paper jam
If the Paper Output Tray is closed, open it. The printer resumes printing.
If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.
Cause and solution
Four flashes:Ink tank is not installed properly/Ink may have run out
If printing is in progress and you want to continue printing, press the RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
Caution
If multiple ink lamps are flashing, refer to [ Replacing an Ink Tank ]and confirm the status of each ink tank.
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark 
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Five flashes:Print Head is not installed/Print Head is defective
Follow the directions given in your setup manual to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your Canon service representative.
If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
You need to prepare: three sheets of A4 or Letter-sized plain paper
Caution
The print head alignment pattern is printed in black and blue.
Windows
1. Make sure that the power is turned on and three or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.
2. Open the Paper Output Tray gently, and extend to open the Output Tray Extension.
3. Open the printer properties dialog box.
4. Print the print head alignment pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
(3) Confirm the displayed message, and click Align Print Head.
The print head alignment pattern will be printed. Do not open the Top Cover while printing is in progress.
Caution
Confirm that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette, then click Print Alignment Value to check the current settings before printing the pattern.
(4) After the pattern below is printed, make sure that the pattern is printed properly, and click Yes.
5. Adjust the print head position.
Caution
(A) Less noticeable vertical white streaks
(B) Noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) Noticeable horizontal white streaks
(1) Look at the printout and select the pattern number in column A that has the least noticeable streaks.
(2) Repeat the procedure until you finish selecting the pattern number for column G, and click OK.
Caution
To cancel aligning the Print Head, click Cancel.
(3) Confirm the displayed message, and click OK.
The second pattern will be printed. Do not open the Top Cover while printing.
(4) Look at the printout, select the pattern numbers in columns H to Q respectively that have the least noticeable streaks, then click OK.
Caution
To cancel aligning the Print Head, click Cancel.
(5) Confirm the displayed message, and click OK.
The third pattern will be printed. Do not open the Top Cover while printing.
(6) Look at the printout and select the pattern number in column a that has the least noticeable stripes.
Caution
(E) Less noticeable horizontal white stripes
(F) More noticeable horizontal white stripes
(7) Repeat the procedure until you finish inputting the pattern number for column j, and click OK.
Caution
To cancel aligning the Print Head, click Cancel.
(8) Confirm the displayed message, and click OK.
Macintosh
1. Make sure that the power is turned on and three or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.
2. Open the Paper Output Tray gently, and extend to open the Output Tray Extension.
3. Open the Canon IJ Printer Utility dialog box.
4. Print the print head alignment pattern.
(1) Select Test Print in the pop-up menu.
(2) Click Print Head Alignment.
(3) Confirm the displayed message, and click Align Print Head.
The print head alignment pattern will be printed. Do not open the Top Cover while printing is in progress.
Caution
To check the current settings before aligning the Print Head, confirm that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette, then click Print Alignment Value.
5. Adjust the print head position.
Caution
(A) Less noticeable vertical white streaks
(B) Noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) Noticeable horizontal white streaks
(1) Look at the printout and select the pattern number in column A that has the least noticeable streaks.
(2) Repeat the procedure until you finish selecting the pattern number for column G, and, click Send.
Caution
To cancel aligning the Print Head, click Cancel.
(3) Confirm the displayed message, and click OK.
The second pattern will be printed. Do not open the Top Cover while printing.
(4) Look at the printout, select the pattern numbers in columns H to Q respectively that have the least noticeable streaks, then click Send.
Caution
To cancel aligning the Print Head, click Cancel.
(5) Confirm the displayed message, and click OK.
The third pattern will be printed. Do not open the Top Cover while printing.
(6) Look at the printout and select the pattern number in column a that has the least noticeable stripes.
Caution
(E) Less noticeable horizontal white stripes
(F) More noticeable horizontal white stripes
(7) Repeat the procedure until you finish selecting the pattern number for column j, and click Send.
Caution
To cancel aligning the Print Head, click Cancel.
Cause and solution
Seven Flashes:Ink tank is not installed in the correct position
Confirm that the ink tanks are installed in the appropriate positions.
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Eight flashes:Ink absorber is almost full
The ink absorber is becoming full.
The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.
Press the RESUME/CANCEL button on the printer to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the printer.)
Cause and solution
Nine flashes:The printer has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this printer
Cause and solution
Thirteen flashes:Ink level cannot be detected
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.
Caution
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).
See [ Checking the Ink Status ].
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Fourteen Flashes:Ink tank cannot be recognized
The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)
Install an appropriate ink tank.
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Fifteen Flashes:Ink tank cannot be recognized
An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Sixteen Flashes:Ink has run out
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).
See [ Checking the Ink Status ].
When the ink tanks run out of ink, follow the procedure below to replace them.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on and open the Paper Output Tray gently.
2. Open the Top Cover.
The Print Head moves to the replacement position.
Caution
Caution
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
Caution
The printer may make operating noise when the Print Head moves to the replacement position.
3. Replace the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do no touch the Print Head Lock Lever (B).
Caution
Caution
4. Prepare the new ink tank.
(1) Take the new ink tank out of its package, pull the orange tape (
Caution
Make sure that the film is completely removed from the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.
(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.
Caution
Caution
5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure the position of the ink tank matches the label.
(2) Press the mark
Make sure that the ink lamp lights up red.
Caution
6. Close the Top Cover.
If you replaced the ink tank during printing, the printer resumes printing automatically.
Caution
Cause and solution
Nineteen Flashes:An unsupported USB hub is connected
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.