Pixma iP4500 Support

FAQs & troubleshooting

Paper Does Not Feed Properly

Content Id: 8200133800

Issue

Cause and solution

Printing on inappropriate type of paper

Check to see if the paper you are printing on is not too thick or curled.

See [Printing Media] and make sure that the paper you are using is suitable.

Cause and solution

Paper Feed Roller is dirty

Cleaning the Paper Feed Roller will wear the rollers, so perform this procedure only when necessary.

For details on cleaning, see [Cleaning the Paper Feed Roller (Roller Cleaning)].

Cause and solution

Paper not loaded properly

Make sure of the following when you load paper in the printer.

When loading two or more sheets of paper, align the edges of the sheets before loading.

Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.

When loading paper in the Rear Tray, load the paper with the print side facing UP. Align the right edge of the paper stack against the Cover Guide and slide the Paper Guide so that it just touches the left edge of the stack.

When loading paper in the Cassette, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Cassette and slide the Paper Guides against the left and bottom edges of the stack.

When loading paper in the Cassette, make sure that the paper is not set over the protrusion of the Load Limit Mark on the Paper Guide.

For details on loading paper, see [Loading Paper].

Cause and solution

Too much paper loaded

Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see [Loading Paper].

Cause and solution

Foreign object in the Rear Tray or Cassette

Make sure that there are no foreign objects in the Rear Tray or Cassette.

Cause and solution

Envelopes not prepared or loaded properly

When printing on envelopes, see [Loading Envelopes], and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Cause and solution

Inner Cover is not completely closed

Close the Inner Cover completely. Paper does not feed properly if the Inner Cover is even slightly open.

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