A Support Code Is Displayed

Support Code=1600

⋖Cause⋗

If the lamp on the ink tank is flashing, ink may have run out.

⋖Action⋗

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, tap OK on the machine with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

Caution

If multiple ink lamps are flashing, check the status of each ink tank.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1401, 1403, 1405

⋖Cause⋗

The print head may be damaged.

⋖Action⋗

Contact the service center.

Support Code=1680

⋖Cause⋗

Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)

⋖Action⋗

Confirm that the ink tanks are installed in the appropriate positions.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1681

⋖Cause⋗

More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

⋖Action⋗

Confirm that the ink tanks are installed in the appropriate positions.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1660

⋖Cause⋗

The ink tank is not installed.

⋖Action⋗

Install the ink tank.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1684

⋖Cause⋗

The ink tank cannot be recognized.

⋖Action⋗

Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.

Install the appropriate ink tank.

If you want to cancel printing, press the machine's Stop button.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1410, 1411, 1412, 1413, 1414

⋖Cause⋗

The ink tank cannot be recognized.

⋖Action⋗

Open the operation panel and replace the ink tank which lamp is off.

When you need to replace an ink tank, follow the procedure below.

Caution

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on.

2. Open the front cover.

3. Open the operation panel (A), then open the paper output tray (B).

Open the operation panel (A) until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the operation panel is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the operation panel.

4. Remove the ink tank with the lamp flashing fast.

Push the tab (C) and lift the ink tank to remove.

Caution

Do not touch other parts besides the ink tanks.

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

5. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the Y-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).

(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

6. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

7. Close the operation panel gently.

Caution

When closing the operation panel, be careful not to get your fingers caught.

Caution

When opening or closing the operation panel, do not touch the buttons and touch screen on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the operation panel is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.

Replacing an Ink Tank

Support Code=1688

⋖Cause⋗

The ink has run out. (The lamp on the ink tank flashes.)

⋖Action⋗

Replace the ink tank and close the operation panel.

-⋗ [ Replacing an Ink Tank ]

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized.

Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed in the remaining ink volume screen on the touch screen.

Support Code=1700, 1701, 1712, 1713, 1714, 1715

⋖Cause⋗

The ink absorber is almost full.

⋖Action⋗

Tap OK on the touch screen to continue printing. Contact the service center.

Support Code=5B00, 5B01, 5B12, 5B13, 5B14, 5B15

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Contact the service center.

Support Code=2900

⋖Cause⋗

Scanning the print head alignment sheet has failed.

⋖Action⋗

Tap OK on the touch screen to dismiss the error, then take the actions described below.

Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.

Make sure the platen glass and the print head alignment sheet are not dirty.

Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.

Make sure if print head nozzles are clogged. Print the nozzle check pattern to check the status of the print head.

If the error is not resolved, perform Manual Print Head Alignment.

Support Code=B202, B203, B204

⋖Cause⋗

An error requiring you to contact the service center has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Support Code=5100, C000

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Cancel printing, turn off the machine, then confirm the following.

Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.

If any, remove the materials.

Confirm that the ink tanks are installed properly.

Push down the ink tanks until they click into places.

After confirming the conditions above, turn on the machine again.

If the problem is not resolved, contact the service center.

Caution

When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

Support Code=5011, 5012, 5200, 5400, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If Support Code=6910 is displayed, follow the procedures below.

1. Temporarily turn off the power of all other devices on the network.

2. Set the [ IPv6 settings ] of the machine to [ Inactive ].

3. Place the machine in a different location.

If the problem is not resolved, contact the service center.

Caution

How to Disable the IPv6 Settings of the Machine

1. Select [ Setup ] on the operation panel.

2. Select [ Device settings ].

3. Select [ LAN settings ].

4. Select [ Other settings ].

5. Select [ TCP/IP settings ].

6. Select [ IPv6 ].

7. When a message displays, select [ Yes ].

8. Select [ Enable/disable IPv6 ].

9. In the screen displayed, select [ Inactive ].

A Support Code Is Displayed

Issue

Cause and solution

Support Code=1600

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Cause and solution

Support Code=1401, 1403, 1405

Cause and solution

Support Code=1680

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Cause and solution

Support Code=1681

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Cause and solution

Support Code=1660

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Cause and solution

Support Code=1684

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Cause and solution

Support Code=1410, 1411, 1412, 1413, 1414

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