Digital Photo Professional does not work properly / Uninstalling (Deleting) and re-installing Digital Photo Professional (Windows 8)

Please follow the procedure below to uninstall (delete) Digital Photo Professional and then re-install it.

Caution

Uninstalling (Deleting) Digital Photo Professional

1. Move the pointer to the bottom right side of the screen. When the Charms bar is displayed, move the pointer up to select [Settings]. Next, select the [Control Panel].

2. Click [Uninstall a program].

3. Select [Canon Utilities Digital Photo Professional], and then click [Uninstall/Change].

4. A dialogue box similar to the one in the example image below will be displayed.

Click [OK] to begin the uninstallation of [Digital Photo Professional].

5. If the software is successfully uninstalled, the following screen will appear. Click [OK] to close the window

This completes the procedure for uninstalling Digital Photo Professional.

Re-installing Digital Photo Professional

1. After uninstalling Digital Photo Professional using the procedure above, please restart your computer.

Caution

2. Confirm the version information appearing on your EOS DIGITAL Solution Disk*, before installing the software.

* If an EOS DIGITAL Solution Disk was not included with your camera, download the software from the Canon home page and install it on your computer.

3. Insert the EOS DIGITAL Solution Disk (CD-ROM) into the computer.

Click the window that appears in the upper right of your screen.

4. If the following window appears, click [Run SETUP.EXE].

5. Select the area in which you live.

6. Select the country where you live, and then click [Next].

7. Select your language.

8. Click [Custom Installation].

9. After the message appears prompting you to exit other applications, exit other applications and then click [OK].

10. In the [Software to be installed] window, select [Digital Photo Professional] ( ), and then click [Next].

11. Click [Install].

12. Click [Yes] to accept the License Agreement.

Caution

13. The following window appears, and installation starts.

14. Click [Next].

15. The following screen appears. In this example, [No, I will register later.] has been selected, and [Next] has been clicked.

To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.], and follow the instructions to complete registration.

16. Click [OK].

17. Click [Finish].

18. If a message appears prompting you to restart the computer, click [Restart], and when the computer has restarted, remove the CD-ROM.

This completes the procedure for re-installing Digital Photo Professional.