FAQs & troubleshooting

If You Cannot Receive a Fax

Content Id: 8201302600

Issue

You cannot receive faxes. Machine does not switch automatically between telephone and fax calls. You cannot receive faxes and an error report is printed.

Cause and solution

If you cannot receive faxes, check the following.

Cause and solution

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connecting a Telephone Line.")

Cause and solution

Is the machine set to receive faxes automatically?

Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel Auto Switch>, or <Answering Machine>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Selecting the Receive Mode that Suits Your Needs.")

Cause and solution

Are documents stored in memory, leaving little or no memory available?

If ⋖Memory Lock Settings⋗ in ⋖Communication Management Settings⋗ in ⋖System Settings⋗ of the setting menu is set to ⋖On⋗, follow the procedures below to output the documents in memory.

Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see "Checking and Deleting Documents in Memory."

Cause and solution

1. Press [ ] (Menu).

2. Select <System Settings> using [ ] or [ ] and press [OK].

3. Select <Communication Management Settings> using [ ] or [ ] and press [OK].

4. Select <Memory Lock Settings> using [ ] or [ ] and press [OK].
When <Memory Lock PIN> is set, enter the number using the numeric keys and press [OK].

5. Select <Off> using [ ] or [ ] and press [OK].

Fax documents saved in the memory are combined and printed.

6. Press [ ] (Menu) to close the menu screen.