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PIXMA MX420 Support
FAQs & troubleshooting

Initial Hardware Setup

Content Id: 8201009100


Preparation

Caution

Do not install the machine where an object may fall on it. In addition, do not place any object on the top of the machine. It may fall into the machine when opening covers, resulting in malfunction.

1.

Make sure all the following items are supplied.

(1) FINE cartridges (Color, Black)

(2) Power cord

(3) Telephone line cable

(4) Manuals

(5) Setup CD-ROM (containing the drivers, applications and on-screen manuals)

(6) Other documents

Caution

A USB cable is necessary to connect the machine with your computer (USB connection only).

Do not connect the power cord yet.

2.

Remove all the protective materials and orange tape from the outside of the machine.

3.

(1) Open the Paper Output Tray (A).

(2) Make sure the Document Cover (B) is closed, then lift to open the Scanning Unit (Cover) (C).

(3) Fix it with the Scanning Unit Support (D).

4.

Remove both the orange tape (E) and the protective material (F) carefully.

5.

(1) Lift the Scanning Unit (Cover) slightly.

(2) Fold the Scanning Unit Support.

(3) Close the Scanning Unit (Cover) gently.

Use fax features?

Yes -⋗ Go to 6

No -⋗ Go to 8

6.

Connect one end of supplied telephone line cable (G) to the lower connector labeled "L" on the machine, and then connect the other end to the telephone jack on the wall (H).

Caution

If you cannot send faxes after installing the machine, check the following:

1. The telephone line cable is connected to connector labeled "L" on the machine.

2. The dial tone at the telephone jack on the wall.

3. The telephone line type. For details, refer to [ Confirming the Telephone Line Connection ]

Users in Europe: If you prepare your own telephone line cable, be sure it is a 6-wire telephone line cable.

7.

Only when connecting a telephone or an answering machine

Remove the Cap (I) (1), then connect a telephone or an answering machine with the telephone line cable (2).

Caution

Do not use a telephone jack line duplexer to connect the machine and a telephone in parallel. The machine may not operate properly.
Users in the UK: Use a B.T. adapter for connection as required.

8.

Insert the power cord into the connector on the machine and into the wall outlet firmly.

Caution

Do NOT connect the USB cable or Ethernet cable at this stage.

9.

Press the ON button (J) to turn on the machine.

Caution

It takes about 5 seconds for the ON button to work after the power cord is plugged in.

10.

Use the or button (K) on the Operation Panel to select the language for the LCD (Liquid Crystal Display) (L), then press the OK button.

Caution

If you want to change the language shown on the LCD, press the Back button (M) to return to the Language selection screen.

11.

Select the country or region of use, then press the OK button.

Caution

The Country select screen may not be displayed depending on the country or region of purchase.

12.

When this screen is displayed, proceed to the next step.

Caution

When it is necessary to turn off the machine

Be sure to follow the procedure below.

(1) Press the ON button to turn off the machine.

(2) Make sure that all the lamps on the Operation Panel are not lit.

Operating noise may continue for up to 30 seconds until the machine turns off.

Caution

Before removing the power plug, make sure that all the lamps on the Operation Panel are not lit. Removing the power plug while any of the lamps on the Operation Panel is lit or flashing may cause drying and clogging of the FINE Cartridges, resulting in poor printing.

When using the fax features

Removing the power plug deletes all faxes stored in memory. Before removing the power plug, send faxes, print them, or save them to USB flash drive as necessary.

Caution

The specification of the power cord differs for each country or region.

Install the FINE Cartridges

1.

(1) Make sure the Document Cover (A) is closed, then lift to open the Scanning Unit (Cover) (D).

(2) Fix it with the Scanning Unit Support (E).

Caution

When you lift the Scanning Unit (Cover), do not touch the buttons on the Operation Panel (F) or the LCD (G). May result in unintended operation.

2.

The FINE Cartridge Holder (H) moves to the installation position.

If the FINE Cartridge Holder does not move, make sure that the machine is turned on.

For details, refer to 8 to 9 in [ Preparation ].

3.

Follow the next procedure to insert the Black and Color FINE Cartridges into their corresponding slots and .

4. Open the Ink Cartridge Locking Cover on the right side.

Pinch firmly and pull up the cover.

5.

After removing the Black FINE Cartridge from its box, pull the orange protective tape (J) in the direction of the arrow and remove it carefully.

Caution

Handle the FINE Cartridges carefully. Do not drop or apply excessive pressure to them.
Be sure to use the supplied FINE Cartridges.
Be careful not to stain your hands or surrounding work area with ink on the removed protective tape.
Do not touch the metal parts of the FINE Cartridges. The machine may not print properly if you touch them.

6. Place the Black FINE Cartridge into the right slot .

Caution

Do not knock the FINE Cartridge against the sides of the holder.
Install in a well-lit environment.
Install the Black FINE Cartridge into the right slot , and the Color FINE Cartridge into the left slot .

7.

Push down of the Ink Cartridge Locking Cover until it snaps into place.

View the Ink Cartridge Locking Cover straight on and check that it is locked correctly (not at an angle).

8.

Insert the Color FINE Cartridge into the left FINE Cartridge Holder in the same way as the Black FINE Cartridge.

9.

(1) Lift the Scanning Unit (Cover) slightly.

(2) Fold the Scanning Unit Support.

(3) Close the Scanning Unit (Cover) gently.

10.

Wait for about 1 minute until the LCD changes as shown in the illustration, then proceed to the next step.

Caution

Once you have installed the FINE Cartridges, do not remove them unnecessarily.
If an error message is displayed on the LCD, make sure that the FINE Cartridges are correctly installed.

Caution

The LCD will turn off if the machine is not operated for about 5 minutes. Pressing any button other than the ON button will restore the display.

Load Paper

1

Open the Paper Support (A).

2

Move the Paper Guides (B) to both edges.

3

Load paper in the center of the Rear Tray (C).

Load paper in portrait orientation with the printing side facing up.

4

Slide the left and right Paper Guides against both edges of the paper.

Make sure that the height of the paper stack does not exceed the line (D).

Caution

For details on how to handle paper, refer to [ Loading Paper ]

Set Up for Fax Reception

Caution

Read this section only when using the fax features.

If not using the fax features, go to

How to use the printer in wireless connection

How to perform the setup using USB connection

How to perform the wireless LAN setup using WCN connection (Windows)

How to perform the wired LAN setup (Windows)

How to perform the wired LAN setup (Macintosh)

Depending on your needs, select one of the following three modes for receiving faxes. You can change the receive mode after installation is complete.

Caution

A call ring pattern detective service (DRPD/Network Switch) may not be available depending on the country or region of use.

Caution

Even when a telephone is connected to the machine, the telephone’s ringtone may not sound for an incoming call depending on the telephone type or settings.

- Intended Use

Use a single telephone line for both voice and fax calls.
Prioritize voice calls over fax reception.
Connect an answering machine.

-⋗ TEL priority mode

Voice calls cannot be received unless a telephone is connected.

Use a dedicated fax line.
Receive only faxes.

-⋗ FAX only mode

Use a call ring pattern detection service (DRPD/Network Switch).

-⋗ DRPD/Network Switch

- Responses to Calls in Each Mode

TEL priority mode

- When a fax call arrives

While the telephone's ringtone sounds, pick up the handset. When the fax reception starts, replace the handset. If an answering machine is connected, the fax is received automatically.

- When a voice call arrives

While the telephone's ringtone sounds, pick up the handset to answer the call.

FAX only mode

- When a fax call arrives

The fax is received automatically.

- When a voice call arrives

The call cannot be answered.

DRPD/Network Switch

- When a fax call arrives

The telephone’s ringtone sounds. The fax is received automatically when the machine detects the fax ring pattern.

DRPD/Network Switch must be supported by your telephone service provider.

Please contact them for service details.

- When a voice call arrives

The telephone continues to ring.

Pick up the handset to answer the call.

1

Press the FAX button (A).

2

Press the center FUNCTION button (B).

3

Use the or button (C) to select a receive mode, then press the OK button.

The fax standby screen returns.

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