PIXMA MX420 Support

FAQs & troubleshooting

A Message for Faxing Is Displayed on the LCD

Content Id: 8201022000

Issue

Cause and solution

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.

Cause and solution

This group dial cannot be used. Coded speed dial ##

* "##" represents a two-digit number.

You selected a coded speed dial code to which a group is registered with the Hook button pressed.

A coded speed dial code to which a group is registered cannot be used in this way.

Cause and solution

Replace the receiver

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Cause and solution

Try again in black & white

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax.

Alternatively, you select [ Send in black & white ] for [ Color transmission ] in [ Advanced FAX settings ] under [ FAX settings ]. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.

Cause and solution

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].

Cause and solution

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in machine's memory. When the problem is resolved as described, the fax stored in machine's memory is printed automatically.

The amount of remaining ink is insufficient to print a fax:

Check the ink level and take the appropriate action.

-⋗ [ Replace ink cartridge(s) ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out.

However, part or all of the fax may not be printed since the ink has run out.

Also, the contents of the fax will not be stored in machine's memory.

If the ink has already run out, we recommend that [ Do not print ] be selected for [ Received documents ] in [ Auto print settings ] under [ FAX settings ] to store the received fax in machine's memory. After you check the ink level, take the appropriate action, and select [ Print ] for [ Received documents ] in [ Auto print settings ], the fax stored in machine's memory will be printed automatically.

Cause and solution

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by [ Page size ], then press the OK button.

[ Page size ] is set to other than [ A4 ], [ Letter ], or [ Legal ] :

Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ].

Caution

Some of page sizes are not available depending on the country or region of purchase.

Cause and solution

[ Type ] is set to other than [ Plain paper ] :

Set [ Type ] to [ Plain paper ].

You pressed the Stop button to cancel printing of a fax:

Press the FAX button to resume printing of the fax.

[ Do not print ] is selected for [ Received documents ] in [ Auto print settings ] under [ FAX settings ] :

You can print the faxes stored in machine's memory from the [ Memory reference ] screen in the Fax menu.

-⋗ [ Printing a Document in Machine's Memory ]

Caution

To print the received faxes automatically, select [ Print ] for [ Received documents ] in [ Auto print settings ] under [ FAX settings ].

If you did not print the fax stored in machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in machine's memory later.

-⋗ [ Document Stored in Machine's Memory ]

Cause and solution

Busy/no signal

The recipient's number you dialed is busy. Try dialing again after waiting for a moment.

The fax/telephone number dialed is incorrect. Check the fax/telephone number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.

For the basic connection of the machine, refer to [ Initial Hardware Setup ] .

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

Caution

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power plug, the date/time settings will be reset. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.

All faxes stored in the machine's memory, such as unsent and received faxes, will be lost.

If the power disconnects, the following will apply:

You will not be able to send or receive faxes, make copies, or scan originals.

When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.

Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only)

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting the telephone

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the (External device) jack.

- Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

- Connecting to an xDSL

(A) Analog Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(D) Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

See [ Setting the Telephone Line Type ].

- Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.

You can print User's data list to check the current setting.

1. Display the [ Telephone line type ] screen.

(1) Press the [ Setup ] button.

(2) Select [ Device settings ] , and press the OK button.

(3) Select [ FAX settings ] , and press the OK button.

(4) Select [ FAX user settings ] , and press the OK button.

(5) Select [ Telephone line type ] , and press the OK button.

2. Select the telephone line type.

(1) Select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Confirming the Telephone Line Connection

Cause and solution

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

When sending a fax, divide it to resend.

When receiving a fax, print the received faxes stored in machine's memory or save them on the memory card/USB flash drive, delete them from the machine's memory, and have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.

If an error occurred during a fax transmission, the document is not stored in machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, Letter, or Legal.

Type is set to other than Plain paper.

Do not print is selected for Received documents in Auto print settings under FAX settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in machine's memory are deleted.

You can print or delete the faxes stored in machine's memory. You can also save the received faxes stored in machine's memory on the memory card or the USB flash drive.

To print a document in machine's memory:

-⋗ [ Printing a Document in Machine's Memory ]

To delete a document in machine's memory:

-⋗ [ Deleting a Document in Machine's Memory ]

To save a document on a memory card or a USB flash drive

-⋗ [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ]

Caution

When confirming, printing, or deleting a document stored in machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

For details on how to print the list of documents, see [ Printing a List of the Document in Machine's Memory ].

Printing a Document in Machine's Memory

You can print a specified document in machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print memory list, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The list of documents stored in machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Print specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0000" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

7. Use the button to select whether to print only the first page of the document, then press the OK button.

The confirmation screen is displayed.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Caution

If there are no documents stored in machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.

To print other documents, repeat the procedure from steps 7 and 8.

- Printing All the Documents in Machine's Memory

Print all the documents in machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

Refer to [ Loading Paper ].

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Print all received documents, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ [ Printing a List of the Document in Machine's Memory ]

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

5. Use the button to select Delete specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

6. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there are no documents stored in machine's memory, [ There is no document that can be deleted. ] is displayed. Press the OK button to return to the previous screen.

To delete other documents, repeat the procedure from steps 6 and 7.

- Deleting All the Documents in Machine's Memory

Delete all the documents in machine's memory following the procedure below.

Caution

This function is not available while the machine is receiving a fax.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

5. Use the button to select Delete all documents in memory, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be deleted.

Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive

You can save the received faxes stored in machine's memory to a memory card or a USB flash drive as PDF files using the Operation Panel of the machine.

You can save a specified document in machine's memory to the memory card or the USB flash drive, or save all the documents in its memory to the memory card or the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

Caution

Do not remove the memory card or USB flash drive from the machine until saving is complete.

You cannot use a memory card and USB flash drive at the same time. Be sure to use only one of them at a time for saving faxes.

Faxes saved on a memory card USB flash drive or cannot be printed using the card mode.

For safety reasons, we recommend backing up faxes saved on a memory card or USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ [ Printing a List of the Document in Machine's Memory ]

After saving the fax in machine's memory to the memory card or the USB flash drive, the fax is still stored in machine's memory. For details on how to delete the fax in machine's memory, see [ Deleting a Document in Machine's Memory ].

- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

Specify the received document and save it on the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the memory card into the Card Slot or insert the USB flash drive into the Direct Print Port.

Caution

For information on how to insert the memory card or the USB flash drive, or information on the types of the memory card compatible with the machine, refer to [ Before Inserting the Memory Card ] , [ Inserting the USB Flash Drive ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Save specified document, then press the OK button.

7. Use the button to select the storage media according to step 2, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

8. Use the button to select the transaction number of the document you want to save, then press the OK button.

The specified document is saved.

Caution

If there are no documents stored in machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.

To save other documents on the memory card or the USB flash drive, repeat step 7.

- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

Save all the documents in machine's memory to the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the memory card into the Card Slot or insert the USB flash drive into the Direct Print Port.

Caution

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select the storage media according to step 2, then press the OK button.

All the documents in machine's memory will be saved to the memory card or the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a memory card or USB flash drive.

Faxes are saved according to the order of the transaction number when [ Save all documents ] is selected.

If the memory card or USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the memory card or the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine. For information on how to set the date and time, refer to [ Setting the Date and Time ].

Importing Faxes Saved on a Memory Card to the Computer

You can import faxes saved on a memory card to the computer using the Card Slot on the machine.

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Cause and solution

Awaiting document processing

The received faxes were not saved on the memory card/USB flash drive automatically because the memory card/USB flash drive was not inserted or because it was not writable.

Press the OK button.

The received faxes are stored in machine's memory. Insert the writable memory card/USB flash drive, then save the received faxes to the memory card/USB flash drive manually.

-⋗ [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ]

Delete the unnecessary fax from machine's memory after saving to the memory card/USB flash drive.

-⋗ [ Deleting a Document in Machine's Memory ]

Cause and solution

Change the paper. A4/Letter/Legal Plain paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ] and [ Type ] to [ Plain paper ] to print received faxes.

Cause and solution

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when [ Check RX FAX information ] in [ Security control ] under [ FAX settings ] is set to [ ON ].

Cause and solution

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

Cause and solution

Waiting for report output...

If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:

Check the ink level and take the appropriate action.

-⋗ [ Replace ink cartridge(s) ]

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by [ Page size ] is loaded:

Load the same size of paper as that specified by [ Page size ], then press the OK button.

[ Page size ] is set to other than [ A4 ], [ Letter ], or [ Legal ]:

Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ].

[ Type ] is set to other than [ Plain paper ]:

Set [ Type ] to [ Plain paper ].

You pressed the Stop button to cancel printing of a report:

Press the FAX button to resume printing of the report.

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