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Product image of EOS 1DX Mark III
EOS-1D X Mark III Support
FAQs & troubleshooting

EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x (Windows 8.1)

Content Id: 8204440900


Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then re-install it.

Caution

Before uninstalling (deleting) EOS Utility Ver. 3.x, confirm that all open programs have been closed.

Uninstalling (Deleting) EOS Utility Ver.3.x

1. Click [Uninstall a program*] in the [Control Panel].

*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

2.　Select [Canon Utilities EOS Utility 3], and click [Uninstall/Change].

3. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].

4. If the following message is displayed, click [Ignore].

5. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the procedure for uninstalling EOS Utility Ver.3.x.

Re-installing EOS Utility Ver. 3.x

1. After uninstalling EOS Utility Ver. 3.x using one of the procedures above, please restart your computer.

Caution

To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x. Re-installing the software without restarting your computer first may cause operational problems to occur.

2.Double-click the [euwxxx_installer] file. If your computer does not contain the file, please connect to the internet and download it from the Canon website.

Caution

Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
When performing installations/deinstallations, please log on to the computer as an Administrator.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

3. Select the area in which you live.

4. Select the country where you live, and then click [Next].

5. Select the desired language.

6. After the message appears prompting you to exit other applications, exit other applications and then click [OK].

7. Click [Install].

8. If you accept the [License Agreement], click [Yes] to install the software.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

9. Installation begins.

10. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].

11. The following screen is displayed. Select [No, I will register later.], and then click [Next].

To register your camera on CANON iMAGE GATEWAY, click [Yes, I would.].

12. Click [OK].

13. Click [Finish].

This completes the procedure for re-installing EOS Utility 3.x.

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