Problems Receiving Faxes

Cannot Receive a Fax, Cannot Print a Fax

•Cannot Receive a Fax, Cannot Print a Fax

Check 1: Is the power turned on?

You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.

If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.

If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.

If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A: ON button (POWER lamp)

B: FAX Memory lamp

Caution

Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Caution

If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.

Check 2: Is the machine's memory full?

Print the received faxes stored in machine's memory or save them on the USB flash drive, delete them from the machine's memory, and have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper.

Do not print is selected for Received documents in Auto print settings under Fax settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.

To print a document in the machine's memory:

Refer to [ Printing a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

To save a document on a USB flash drive

Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first. For details on how to print the list of documents, Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print memory list, then press the OK button.

The list of documents stored in the machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To print other documents, repeat the procedure from steps 7 and 8.

To return to the Fax standby screen, press the Stop button.

- Printing All the Documents in Machine's Memory

Print all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Print all RX docs, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Del. specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

6. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To delete other documents, repeat the procedure from steps 6 and 7.

To return to the Fax standby screen, press the Stop button.

- Deleting All the Documents in Machine's Memory

Delete all the documents in the machine's memory following the procedure below.

Caution

This function is not available while the machine is receiving a fax.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select Delete all docs, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory. For details on how to delete the fax in the machine's memory, Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the direct print port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Save specified doc., then press the OK button.

The document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

7. Use the button to select the transaction number (TX/RX no.) of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To save other documents on the USB flash drive, repeat step 7.

To return to the Fax standby screen, press the Stop button.

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Save all the documents in the machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the direct print port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be saved to the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time:

-⋗ [ Setting the Date and Time ]

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Check 3: Does an error occur during reception?

Check the LCD for an error message.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

-⋗ [ An Error Message Is Displayed on the LCD ]

Print the Activity report and check for an error.

Check 4: Is the telephone line cable connected to the external device jack?

Reconnect it to the telephone line jack.

To use the fax features of the machine, you can enter the fax settings through the Easy setup.

Using Easy setup

(1) Press the button to display the Setup menu.

(2) Use the button to select Fax settings, then press the OK button.

(3) Use the button to select Easy setup, then press the OK button.

(4) Use the button to select Start setup, then press the OK button.

Easy setup starts up.

Follow the on-screen instruction to complete the settings in accordance with the operating environment.

Complementary Information about Fax Setting Using Easy setup

Connect to a Telephone Jack / Connect to a Telephone

When this screen is displayed, perform the following operations.

1.

Connect the machine to a telephone jack with the supplied telephone line cable.

The connector is labeled on the back of the machine.

Caution

A basic connection method is shown in this figure. For other connection methods, refer to [ Connecting the Telephone Line ].

Users in Europe: If you prepare your own telephone line cable, be sure it is a 6-wire telephone line cable.

2.

When connecting a telephone or an answering machine, remove the Cap, then connect a telephone or an answering machine with a telephone line cable.

The connector is labeled on the back of the machine.

Caution

Do not use a telephone jack line duplexer.

Users in UK: Use a B.T. adapter for connection as required.

Select a Line Type

When the following screen is displayed, select a line type.

To connect directly to the telephone jack on the wall

To connect to a PBX extension line or a xDSL splitter

Use the button to select Telephone line, then press the OK button.

To connect to an internet telephone

To connect to a xDSL modem

To connect to an ISDN line

Use the button to select IP telephone line, then press the OK button.

Set the Telephone line type

When the following screen is displayed, set the Telephone line type.

A tone type

Use the button to select Touch tone, then press the OK button.

Not a tone type

Use the button to select Rotary pulse, then press the OK button.

Enter the External Answering Machine settings

When the following screen is displayed, select "whether or not to use an answering machine in case fax and telephone are on the same line".

If you want to use an answering machine

Use the button to select Use, then press the OK button.

If you do not want to use an answering machine

Use the button to select Do not use, then press the OK button.

Enter the FAX user settings and Date/time setting

Refer to [ Specifying the Basic Settings for Faxing ]

Enter the DRPD or Network switch settings

Caution

DRPD is available only in US and Canada.

Network switch may not be available depending on the region or country.

Setting Up the FAX

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ Refer to [ Basic Connection ] within this webpage.

If you connect the machine to another line such as an xDSL:

-⋗ Refer to [ Connecting Various Lines ] within this webpage.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

- Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on. If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A. Digital Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Broadband router compatible with Internet Telephone

D. Computer

E. Telephone or answering machine

F. WAN (Wide Area Network) port

G. LAN (Local Area Network) port

H. TEL port

I. LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an xDSL

A. Analog Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Computer

D. Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.

You can print User's data list to check the current setting.

1. Make sure that the machine is turned on.

2. Press the Setup button.

The Setup menu screen is displayed.

3. Use the button to select Fax settings, then press the OK button.

4. Use the button to select FAX user settings, then press the OK button.

5. Use the button to select Telephone line type, then press the OK button.

6. Use the button to select a telephone line type, then press the OK button.

Rotary pulse

Suitable for pulse dialing.

Touch tone

Suitable for tone dialing.

Caution

The * (asterisk) on the LCD indicates the current setting.

7. Press the FAX button to return to the Fax standby screen.

Connecting the Telephone Line

Check 5: Is a different size of paper from that specified by Page size loaded?

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.

Check 6: Is Page size set to other than A4, Letter, LTR, or Legal?

If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will be stored in machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Loading Plain Paper / Photo Paper

You can load plain paper or photo paper.

Caution

If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 4" x 8" (101.6 x 203.2 mm), or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ].

You can use general copy paper. For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ].

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat. For details on how to flatten curled paper, see [ Load the paper after correcting its curl ].

When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

2. Load paper.

(1) Open the front cover gently, and extend the paper support.

(2) Use the right paper guide (A) to slide both paper guides all the way out.

(3) Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.

Push the paper stack all the way to the back of the front tray.

(4) Slide the right paper guide (A) to align the paper guides with both sides of the paper stack.

Do not slide the paper guides too hard against the paper. The paper may not be fed properly.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

Caution

Do not over load paper by stacking until the top of the stack touches the paper guides.

Load small size paper, such as 4" x 6" (10 x 15 cm), by pushing it in all the way to the back of the front tray.

(5) Open the output tray extension.

3. Open the paper output tray.

(1) Open the paper output tray gently, and extend the paper output support.

Caution

Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.

Caution

After loading paper

Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.

Loading Documents in the ADF (Auto Document Feeder)

You can load documents to copy, fax, or scan in the ADF (Auto Document Feeder).

Caution

To scan a document at optimum quality, load it on the platen glass.

1. Make sure that any original has been removed from the platen glass.

2. Load a document in the ADF.

(1) Open the document tray.

(2) Insert the document in the document tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.

Caution

When you set the alarm to be silent in Sound control of Dev. user settings, the alarm will not beep even if the document is inserted in the document tray.

(3) Adjust the document guides to match the width of the document.

Do not slide the document guides too hard against the document. The document may not be fed properly.

Loading Paper

Check 7: Is Media type set to other than Plain paper?

If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in machine's memory (Memory Reception). Set Media type to Plain paper.

Check 8: Is paper loaded?

If paper is not loaded, received faxes will be stored in machine's memory without being printed. Load paper, then press the OK button.

Check 9: Is the amount of remaining ink sufficient to print a fax?

If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.

-⋗ [ Document Stored in Machine's Memory ]

Caution

If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE cartridge is replaced.

-⋗ [ Replacing a FINE Cartridge ]

You can set the machine to forcibly print a received fax even if the ink has run out. Set Print when no ink in Auto print settings under Fax settings to Print. However, part or all of the fax may not be printed since the ink has run out. Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

Check 10: Is the machine set to the appropriate receive mode?

Check the receive mode setting and change it to a mode suited to your connection if necessary.

Check 11: Is FAX RX reject set to ON?

Select OFF for FAX RX reject in Security control under Fax settings.

Check 12: Are there setting items set Reject in Caller rejection?

If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.

Machine Does Not Switch Automatically between Voice and Fax Calls

•Machine Does Not Switch Automatically between Voice and Fax Calls

Check: Is the receive mode set to FAX only mode?

If Fax only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls.

Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.

If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.

*1 This setting is available only in the US and Canada.

*2 This setting may not be available depending on the country or region of purchase.

Quality of Received Fax is Poor

•Quality of Received Fax is Poor

Check 1: Check the scan settings of the sender's fax machine

Ask the sender to adjust the scan settings of the fax machine.

Check 2: Is ECM RX set to OFF?

Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.

If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.

Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty?

The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.

Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?

Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.

Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission. If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.

Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.

Check 5: Did you confirm the paper and print quality settings?

Cannot Receive a Color Fax

Check: Is ECM RX set to OFF?

If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.

Set ECM RX to ON.

Errors Often Occur When You Receive a Fax

•Errors Often Occur When You Receive a Fax

Check 1: Check the telephone line condition or the connection

If the telephone line or connection is poor, reducing the reception start speed may correct the error.

Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.

Check 2: Is the sender's fax machine operating normally?

Contact the sender and ask the sender to check whether the fax machine is operating normally.

Problems Receiving Faxes

Issue

Cause and solution

Cause and solution

Cause and solution

•Cannot Receive a Fax, Cannot Print a Fax

Cause and solution

Check 1: Is the power turned on?

Caution

Caution

Cause and solution

Check 2: Is the machine's memory full?

Caution

Caution

Caution

Printing a Document in Machine's Memory

Caution

Caution

Caution

Caution

Caution

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Caution

Deleting a Document in Machine's Memory

Caution

Caution

Caution

Caution

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Saving a Document in Machine's Memory to USB Flash Drive

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Cause and solution

Check 3: Does an error occur during reception?

Cause and solution

Check 4: Is the telephone line cable connected to the external device jack?

Using Easy setup

Complementary Information about Fax Setting Using Easy setup

Caution

Caution

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Basic Connection

Caution

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Connecting Various Lines

Caution

Caution

Caution

Caution