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FAQs & troubleshooting

Blank Paper Comes Out from the Machine

Content Id: 8201957000


Issue

Blank paper comes out from the machine while printing or copying.

Cause and solution

Is the toner cartridge out of toner?

If ⋖Prepare toner cartridge.⋗ appears in the display.

When the toner becomes nearly empty in the middle of a job run, a message appears on the screen.

(See "Replacing the Toner Cartridge")

Cause and solution

Is the toner cartridge installed properly?

Make sure that the toner cartridge is properly installed. For instructions on how to install the toner cartridge, see "Replacing the Toner Cartridge".

Cause and solution

Have you removed the plastic seal from the toner cartridge?

Make sure that the plastic seals are removed from the toner cartridge. For instructions on how to install the toner cartridge, see "Replacing the Toner Cartridge".

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